Court Case Manager 1 (41-4059) Fairbanks Probate

State of Alaska•Fairbanks, AK

13h•Onsite

About The Position

The Fairbanks Probate Division of the Alaska Court System is seeking a dependable Court Case Manager 1 to manage probate and domestic violence/stalking cases from beginning to end. Probate case types include estates, guardianship/conservatorship, adoption, minor settlement, mental and alcohol commitment, trust, and wills. The position requires strong attention to accuracy and detail, and the ability to work calmly and efficiently in a fast-paced environment. It also provides backup support for other departmental functions and cross-trains for domestic violence and children’s desk duties. The role serves customers who may be experiencing extreme distress or incapacitation and customers from diverse cultural backgrounds. It requires strong listening and communication skills to elicit information. Duties include reviewing petitions for compliance with rules; reviewing incoming pleadings and determining appropriate action; identifying documents requiring priority action; processing and distributing orders and notices; docketing orders; scheduling events; updating parties; and tracking files and mandatory or ordered events in CourtView. The position also manages an individual cash drawer and accepts filing-fee and other payments. The Fairbanks Trial Court is in the Rabinowitz Courthouse in downtown Fairbanks. The workplace is described as supportive, team-centered, collegial, and mission-oriented, with a focus on fairness, respect, and public service. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with a one-hour lunch break; full-time court employees are currently scheduled to work 37.5 hours per week. The position is in salary range 10, with potential consideration for advance step placement for qualifying applicants. Annual salary increases may be considered after successful completion of a one-year probationary period, and the classification promotes to salary range 11 after three years of service with the court.

Requirements

Graduation from high school or completion of a GED, and one year of office clerical experience. Additional office clerical experience may substitute for the high school diploma or GED on a month-for-month basis.
Experience or knowledge of legal procedures.
Experience providing excellent customer service in person and over the telephone.
Experience with cash handling.
Experience multitasking and working through numerous interruptions without losing track of assignments.
Experience applying rules and regulations to document processing and providing information to the public.
Ability to handle stressful and sometimes hostile situations with tact and diplomacy.
Ability to uphold and follow rules and procedures concerning the use and disclosure of confidential information.
Completion of 36 semester or 48 quarter credit hours of coursework from an accredited college may substitute for the required year of office clerical experience.
Completion of an appropriate vocational training course, such as legal secretary, paralegal, or office skills, may substitute for the required office clerical experience on a month-for-month basis.

Responsibilities

Manage probate and domestic violence/stalking cases in their entirety.
Review submitted petitions for compliance with applicable rules.
Review incoming case pleadings and determine appropriate action.
Recognize and handle documents requiring priority action.
Process and distribute orders and notices.
Docket orders and schedule events.
Update parties and track files for follow-up on mandatory and court-ordered events in CourtView.
Assist customers experiencing distress or incapacitation and customers from diverse cultural backgrounds, eliciting information through effective listening and communication.
Manage an individual cash drawer and accept filing-fee and other transaction payments.
Cross-train in domestic violence and children's desk duties and provide coverage when needed.
Provide backup support for other departmental functions as needed.