Court Case Manager 1 (41-3224) Kenai Trial Court

State of Alaska • Kenai, AK

9d • Onsite

About The Position

The Kenai Trial Court of the Alaska Court System is seeking a dependable, detail-oriented Court Case Manager 1 to perform case processing duties and serve as a primary contact for members of the public visiting the Clerk’s Office. The position provides professional, efficient, and accurate customer service; assesses customer needs; explains case-processing procedures and document-filing requirements; and responds calmly and professionally to challenging situations. The employee manages multiple tasks while maintaining attention to detail, processes payments, counts money, provides accurate change, and balances a cash drawer.

The incumbent processes assigned case types, develops specialized knowledge, and maintains accurate case records through routine audits and quality-control reviews. Flexibility and cross-training are important to support workflow, maintain consistent service, and provide coverage. Additional duties may include in-court support, microfilming, inventory and supply management, basic technology troubleshooting, staff training, special projects, and participation in meetings and committees supporting office operations and team development.

Full-time court employees are currently scheduled for 37.5 hours per week. This position’s schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with a one-hour lunch break. Employees in this classification promote to salary range 11 after successfully completing three years of service with the court. Employees transferring from another State of Alaska agency may be considered for advance step placement.

Requirements

• High school graduation or completion of a General Education Development (GED) certificate, and one year of office clerical experience.
• Additional office clerical work experience may substitute for the high school diploma or GED on a month-for-month basis.
• Completion of 36 semester credit hours or 48 quarter credit hours of coursework from an accredited college may substitute for the required year of office clerical experience.
• Completion of an appropriate vocational training course of study, such as legal secretary, paralegal, or office skills, may substitute for required office clerical experience on a month-for-month basis.

Responsibilities

• Serve as a primary contact for customers visiting the Clerk’s Office and provide professional, efficient, and accurate customer service.
• Assess customer needs and explain case-processing procedures and document-filing requirements.
• Respond calmly and professionally to challenging situations and manage multiple tasks while maintaining attention to detail.
• Process payments, count money, provide accurate change, and maintain a balanced cash drawer.
• Process assigned case types, develop specialized knowledge, and maintain accurate case records through routine audits and quality-control reviews.
• Cross-train and provide workflow support and coverage as needed.
• Perform additional duties that may include in-court support, microfilming, inventory and supply management, basic technology troubleshooting, staff training, special projects, and participation in meetings and committees.

Benefits

• 12 paid holidays
• Medical coverage
• Dental coverage
• Optional vision coverage
• Employer-paid life insurance
• Enrollment in the Public Employees Retirement System (PERS)
• Enrollment in the Alaska Supplemental Annuity Plan (SBS) in lieu of Social Security contributions
• Access to the Alaska Deferred Compensation Plan
• Accrued personal leave for vacation, illness, or personal needs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED