Court Assets Customer Service Rep

City of New York • New York, NY

2d • $55,105 - $63,371 • Hybrid

About The Position

The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city. The Treasury and Payment Services Division oversees various payment websites, tax returns, parking violations, and delinquent accounts. The Court Assets Unit specifically manages and safeguards court funds from Cash Bail or Court & Trust Cases, handling recording, disbursement, and the annual abandonment of unclaimed funds. This unit collaborates with courts, correctional facilities, public administrators, banks, and the public. The Treasury Court Assets Unit is seeking a detail-oriented, self-starting individual to serve as a Court Assets Customer Service Representative, acting as the Cash Bail Customer Service liaison. This role involves significant customer interaction and requires exceptional customer service skills and technological savviness. The selected candidate will report directly to the Bail Supervisor.

Requirements

• Candidates must have a permanent Principal Administrative Associate Civil Service title or are permanent in a comparable Civil Service title eligible for a 6.1.9 title change.
• Must include Employee Identification Number (EIN) when applying.
• Must indicate permanent Civil Service title in the cover letter.
• A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; OR
• An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in '1' above; OR
• A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in '1' above; OR
• Education and/or experience equivalent to '1', '2', or '3' above. However, all candidates must possess the one year of administrative or supervisory experience as described in '1' above.
• Exceptional customer service skills.
• Technologically savvy.

Nice To Haves

• Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in '1' above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 years.

Responsibilities

• Serve as liaison between the Court Assets Unit and the public at the Manhattan Business Center window, providing exceptional community services to improve communication.
• Respond to daily customer service telephone inquiries from courts, attorneys, sureties, and the public.
• Assist the public with the completion and submission of Cash Bail forms.
• Assist the Cash Bail community with locating sureties and bail forms.
• Educate the Cash Bail community on various Cash Bail processes.
• Review, process, and file all incoming Cash Bail forms.
• Open and date-stamp incoming Court Assets mail.
• Scan and record receipt of incoming mail into the mail database.
• Assist customers with Return Checks and Check Pick-ups.
• Maintain and organize the file room for easy retrieval of Cash Bail case folders.

Benefits

• This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal