Course Materials and Operations Coordinator, Skidmore Shop

Skidmore•NY, NY

5d•$24 - $27•Onsite

About The Position

The Course Materials and Operations Coordinator ensures the seamless daily operation of the Skidmore Shop, with a primary focus on physical store management and course material facilitation. This role exists to support an efficient, well-functioning retail environment while coordinating the timely availability of academic materials (textbooks, art supplies, and course related materials) and essential goods for students, faculty, and staff. Serve as buyer for general merchandise supplies, including but not limited to dorm, cleaning, and electronics. Monitor inventory levels and place orders to ensure appropriate stock and product relevance. The position bridges store operations, vendor relationships, and internal campus needs to ensure a smooth start to each academic term. It also plays a key role in maintaining operational standards, and supporting the overall customer experience. Hire, train, schedule, and supervise student workers to support store operations. Maintain accurate records, follow institutional policies, and support financial accountability within bookstore operations. Assist with cashiering and front-line service as needed, ensuring a positive customer experience. The position must analyze sales trends, interpret course adoption data, and respond to unexpected issues such as delayed shipments, textbook discrepancies, or staffing gaps. Coordination across multiple stakeholders (faculty, vendors, student employees, and campus partners) requires strong judgment, prioritization, and the ability to develop practical solutions quickly. While the role may not have full budget authority, it manages financial resources through purchasing responsibilities for assigned product categories, monitoring inventory levels, and completing P-Card transactions in accordance with College policies.

Requirements

Minimum of 3–5 years of relevant experience in retail operations, bookstore management, or a similar customer-facing environment
Demonstrated experience in staff supervision, including hiring, training, and scheduling employees
Experience with inventory management, purchasing, and vendor coordination
Proficiency with point-of-sale systems, basic financial processes (e.g., P-Card or expense reconciliation), and standard office technology systems
Demonstrates strong written and verbal communication skills, effectively conveying and gathering information with students, faculty, staff, and vendors
Actively listens, asks clarifying questions, and presents ideas clearly to support problem-solving and decision-making
Provides high-quality customer service by responding to needs in a timely, professional, and courteous manner
Builds positive relationships and maintains a service-oriented approach in a busy retail environment
Utilizes standard office software (e.g., Microsoft Office) and point-of-sale (POS) systems effectively
Applies technology to support daily operations and resolve basic system issues

Nice To Haves

Familiarity with course materials management, academic retail, or higher education environments preferred
Experience handling multiple priorities in a fast-paced setting, particularly during peak operational periods

Responsibilities

Ensures the seamless daily operation of the Skidmore Shop, focusing on physical store management and course material facilitation.
Coordinates the timely availability of academic materials (textbooks, art supplies, and course related materials) and essential goods for students, faculty, and staff.
Serves as buyer for general merchandise supplies, including dorm, cleaning, and electronics.
Monitors inventory levels and places orders to ensure appropriate stock and product relevance.
Bridges store operations, vendor relationships, and internal campus needs.
Maintains operational standards and supports the overall customer experience.
Hires, trains, schedules, and supervises student workers.
Maintains accurate records, follows institutional policies, and supports financial accountability within bookstore operations.
Assists with cashiering and front-line service as needed.
Analyzes sales trends and interprets course adoption data.
Responds to unexpected issues such as delayed shipments, textbook discrepancies, or staffing gaps.
Manages financial resources through purchasing responsibilities, monitoring inventory levels, and completing P-Card transactions.