Course Maintenance Assistant

Western Governors University • Salt Lake City, UT

1d • $19 - $28 • Onsite

About The Position

The Course Maintenance Assistant is a supporting individual contributor that accurately enters information into curriculum delivery and storage systems, performs maintenance within those systems, investigates and coordinates the resolution of various issues, and completes other projects as needed. This individual prioritizes and completes assigned duties in a timely, high-quality manner with attention to current department processes and procedures. The Course Maintenance Assistant works well with others in a team environment and is self-motivated.

Requirements

• Proficient use of Salesforce and e-learning platforms
• Basic computer skills
• Competent data entry skills
• Ability to navigate a variety of technological platforms.
• Ability to learn new systems and platform technologies.
• Good communication skills, both verbal and written
• Student-focused mindset
• Ability to collaborate with colleagues inside the department.
• Ability to work independently on assigned tasks with supervision
• Ability to keep a positive attitude with all members of the University.
• Ability to work in a fast-paced, queue-driven work environment.
• Demonstrates professionalism.
• Ability to document interactions correctly.
• Outstanding attention to detail
• Ability to accept and implement feedback
• Willingness to learn and grow.
• High School Diploma or GED required
• 1 year of related experience
• Basic knowledge of processes and procedures

Nice To Haves

• Prior data entry experience

Responsibilities

• Updates, maintains, and troubleshoots course content by coordinating with internal and external stakeholders or in response to program feedback.
• Meets service level agreements and ticket processing goals.
• Provides effective and friendly customer support to students, staff, and faculty in a timely manner.
• Maintains integrity and confidentiality of proprietary information and student confidentiality in accordance with FERPA.
• Performs other duties as assigned.

Benefits

• medical, dental, vision, telehealth and mental healthcare
• health savings account and flexible spending account
• basic and voluntary life insurance
• disability coverage
• accident, critical illness and hospital indemnity supplemental coverages
• legal and identity theft coverage
• retirement savings plan
• wellbeing program
• discounted WGU tuition
• flexible paid time off for rest and relaxation with no need for accrual
• flexible paid sick time with no need for accrual
• 11 paid holidays
• other paid leaves, including up to 12 weeks of parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED