Course Developer & Skills Coach – Service Designer Apprenticeship (Level 6)

KnowledgeBrief

21h•Remote

About The Position

KnowledgeBrief is seeking an experienced and passionate Service Designer to join their Operations team as a Course Developer & Skills Coach for the Level 6 Service Designer apprenticeship programme. This role involves collaborating with the Curriculum Innovation Manager, Digital Learning Team, and the wider Operations function to design and deliver engaging apprenticeship learning experiences that align with the ST0894 Service Designer standard. The position plays a crucial role in shaping the learner journey from curriculum design through to delivery, coaching, and End-Point Assessment (EPA) preparation. It offers an opportunity to help professionals develop the skills necessary to design, prototype, and improve services that create meaningful impact for users and organizations. As part of a growing curriculum team, the role will contribute to the continuous improvement of programmes, digital learning experiences, and learner outcomes.

Requirements

Occupational experience in service design, UX, or a related field
Strong understanding of user research, journey mapping, service blueprinting, prototyping, and systems thinking
Experience designing learning, curriculum, or training materials
Experience coaching, mentoring, or supporting professionals in development
Strong understanding of adult learning principles
GCSE English and Maths (or equivalent)

Nice To Haves

Degree in service design, UX, design, or a related discipline
Teaching qualification such as AET, DET, or PGCE
Assessment or quality assurance qualification such as CAVA or IQA
Experience delivering apprenticeship standards
Experience using digital learning tools or platforms

Responsibilities

Design and develop curriculum content aligned to the Service Designer apprenticeship standard and EPA requirements
Deliver engaging workshops, coaching sessions, and group learning experiences
Support learners to apply service design principles within real workplace contexts
Collaborate with the Curriculum Innovation Manager and Digital Learning Team to create high-quality learning materials and assets
Monitor learner progress, conduct tripartite reviews, and support learners towards successful completion and EPA readiness
Contribute to standardisation, quality assurance, and continuous improvement activity across programmes
Build positive relationships with learners, employers, and colleagues across the organisation
Maintain accurate learner records and support compliance requirements