Customer Service Courier – Mail & Print Services

Ricoh•El Paso, TX

13h•$17 - $17•Onsite

About The Position

Ensures customers' satisfaction by making pick-ups and deliveries in a proficient and timely manner. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

Requirements

High school diploma or equivalent is required.
Requires valid state driver's license and driving record that meets company standards.
Requires experience in electronic communication devices and experience in a team environment.
Technical ability: Computers, email, basics, TRAC
Good customer service and communications skills
Ability to read map, follow written instructions and complete paperwork accurately, good reading comprehension.
Professional appearance and demeanor
Excellent communication skills both verbal and written.
Ability to effectively work individually or in a team environment.
Competency in performing multiple functional tasks.
Critical thinking and decision-making skills

Responsibilities

Delivers messages, telegrams, documents, packages, and other items to business establishments.
Travels to delivery site on foot or by bicycle, automobile or public conveyance, Customer Vehicles.
Keeps log of items received and delivered.
Obtains receipts for articles delivered.
Follows appropriate chain of custody protocols (I.E.: TRAC).
Services vehicle driven, such as checking fluid levels and replenishing fuel.
Performs pick-up and delivery of jobs by accurately following a map and/or written instructions.
Follows RICOH Service Excellence performance requirements.
Responsible for maintaining compliance with state and company standards by operating a vehicle in a safe and lawful manner and following company guidelines in the event of an accident and/or injury.
Responds to client requests, ensuring the accuracy of the order taken and delivery of the completed orders in a timely manner.
Presents professional appearance to clients by dressing in professional attire according to company standards.
Responsible for communicating vehicle safety by maintaining routine maintenance on all delivery vehicles (oil change, tire rotation, etc.) according to company specifications.
Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime.
Performs other duties as assigned.
Able to work independently, making sound decisions with the needs of the customer and the business in mind.