Mail Assistant/Courier

Chickasaw Nation Industries, Inc.•Washington, DC

2d•Onsite

About The Position

The Mail Courier supports daily mailroom and courier operations for federal customers. This position is responsible for receiving, sorting, processing, tracking, transporting, and delivering incoming, outgoing, interoffice, accountable, and special handling mail and packages. This position supports operations in a federal facility environment and must follow applicable organizational policies, contract requirements, federal customer procedures, USPS regulations, safety protocols, security requirements, and established mail handling processes. The role supports official government mail services, courier deliveries, package handling, customer service, mail screening procedures, and related duties necessary to maintain uninterrupted mailroom operations.

Requirements

Must be able to obtain and maintain the required customer clearance for access to systems, facilities, equipment and property.
Driver’s License
Must be able to meet organizational and customer driving requirements, if assigned driving duties.
Ability to present self in a highly professional manner to others and understands that honesty and ethics are essential
Ability to maintain a positive attitude
Ability to maintain a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers and client representatives
Ability to provide clear directions and respond accordingly to employees
Ability to use all relevant electronic and communication devices
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, decimals, units of money, weight, volume, and distance.
Ability to calculate postage, package weight, delivery quantities, mail counts, and other routine mailroom measurements
High school diploma or general education degree (GED); and three (3) months of related mailroom, courier, logistics, warehouse, administrative support, customer service, or equivalent experience preferred.

Nice To Haves

Experience with USPS, FedEx, UPS, DHL, postage meters, shipping systems, package tracking, mailroom operations, or federal facility support preferred.
Equivalent combination of education, training, and experience may be considered.

Responsibilities

Supports daily mailroom and courier operations, including receiving, sorting, processing, tracking, pickup, and delivery of incoming, outgoing, interoffice, accountable, and special handling mail and packages.
Performs scheduled mail pickup and delivery runs for federal customers in accordance with established routes, delivery schedules, contract requirements, and supervisor direction.
Drives an automobile, van, or light truck to transport mail, documents, packages, and other authorized items to approved delivery locations, including federal facilities, post offices, carrier locations, and other designated sites.
Processes outgoing mail and packages by weighing, metering, applying correct postage, preparing items for dispatch, and ensuring packages are properly addressed and documented.
Receives, sorts, and distributes incoming mail and packages according to mail stops, departments, customer requirements, and established mailroom procedures.
Obtains signatures, receipts, delivery confirmations, and other required documentation for accountable mail, certified mail, registered mail, express mail, courier shipments, and special handling items.
Maintains accurate records, logs, tracking information, and chain-of-custody documentation for items received, processed, delivered, returned, or dispatched.
Uses mailroom equipment and systems, which may include postage meters, scanners, multifunction printers, shipping software, tracking systems, mail processing equipment, and other designated tools.
Research incomplete or incorrect delivery information and reroutes or returns mail in accordance with established procedures.
Responds to routine customer inquiries and service requests in a professional, courteous, and helpful manner.
Maintains mailroom supplies, work areas, carts, equipment areas, and storage spaces in a clean, safe, neat, and orderly condition.
Follows applicable organizational policies, contract requirements, federal customer procedures, USPS regulations, safety protocols, security requirements, and established mail handling processes.
Reports suspicious mail, damaged items, unsafe conditions, delivery issues, equipment problems, customer concerns, or other operational irregularities to the appropriate supervisor.
Supports mail counts, delivery reports, internal quality checks, records, logs, and other reporting requirements as directed.
Maintains required training and remains current on applicable mailroom procedures, postal regulations, security mandates, safety requirements, and best practices related to mail and package handling.
May support other mailroom personnel during high-volume periods, special projects, staffing shortages, or operational needs.
Must understand that contractor personnel receive work assignments and daily direction from the applicable Contractor supervisor, not directly from government personnel.
Responsible for aiding in own self-development by being available and receptive to training made available by the organization.
Responsible for integrating organizational core competencies into daily functions, including integrity, quality of work, customer service, cooperation, communication, reliability, accountability, safety, flexibility, and professionalism.