Courier Route Driver

SPS•Santa Clara, CA

11d•Onsite

About The Position

SPS Global is seeking a dependable, service-oriented Route Driver/Courier to support on-site client operations in Santa Clara, California. The role delivers mail and parcels safely, accurately, and on time across campus locations while maintaining chain-of-custody standards. The Courier Route Driver receives dispatch instructions, retrieves items from designated offices, and follows predefined routes, maps, and written instructions. This role also provides flexible front- and back-office support and may cover office services operations as needed to maintain continuity of service. The position requires safe operation and routine upkeep of a company vehicle, accurate delivery logs and paperwork, and professional customer service. The driver also assists with shipping and receiving, checks packing slips, and may train backup personnel. Local travel is required. The position reports to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Requirements

High school diploma or equivalent.
Current state-issued driver's license with a clean driving record.
Ability to safely operate a company motor vehicle.
Strong organizational and time-management skills.
Excellent verbal and written communication skills.
Ability to multitask and work independently.
Basic computer proficiency and ability to learn required systems.
Professional appearance and adherence to company policies.
Ability to move packages using a wheeled cart with a capacity of up to 60 lbs.
Ability to walk, bend, kneel, stand, and sit for extended periods.
Manual dexterity to operate office machinery.
Physical and mental capability to operate a company vehicle safely.

Nice To Haves

Two or more years of related work experience.
Working knowledge of MFD equipment.
Experience with shipping and receiving procedures.
Familiarity with validating packing slips and handling materials accurately.

Responsibilities

Travel a predefined courier route in a company vehicle to deliver mail and parcels.
Perform scheduled pickups and deliveries by following maps and written instructions accurately.
Maintain detailed logs and timestamps for received and delivered items, and comply with chain-of-custody procedures.
Respond accurately to client requests and ensure timely order fulfillment.
Complete required paperwork accurately, legibly, and on time.
Operate company vehicles safely and in compliance with state and company standards.
Follow company protocol in the event of an accident or injury.
Maintain vehicle condition through routine servicing, including oil changes, tire rotation, fluid checks, and refueling; keep the vehicle clean and ready for daily operation.
Provide professional, 5-star customer service and maintain professional relationships with customers and internal teams.
Handle sensitive inquiries professionally, determine when complex requests require additional support, and seek additional work during downtime.
Provide front- or back-office coverage as needed.
Assist with shipping and receiving procedures and validate packing slips for incoming and outgoing materials.
Train backup personnel and provide guidance on policies and procedures.