Countroom Clerk I
About The Position
This role is responsible for providing superior guest service and positively affecting interactions with guests and employees. The Countroom Clerk I must have the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees. At all times, the clerk must maintain control of all casino assets and follow all procedures for collection, counting, and asset security. This includes counting all money and chips collected from the gaming floor, completing all necessary paperwork and documentation timely, accurately, and legibly, and ensuring the appropriate use and maintenance of equipment and machinery used for transporting and counting funds. The clerk will also assist in maintaining a spotless casino by disposing of any items left on the floor by guests, have complete knowledge of all casino events and promotional activities, and assist as needed. The work area must be kept in a clean and orderly manner. The clerk must adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. They will handle routine customer complaints and incidents, exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel, and seek to resolve all situations in a manner that maintains positive guest relationships. A flexible schedule is required, including late nights, weekends, and holidays, with shifts that may change. Other duties as assigned or reasonably requested by management will also be performed.
Requirements
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Responsibilities
- Provide superior guest service, positively affect interactions with guests and employees, and have the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
- At all times, maintain control of all casino assets.
- Follow all procedures for collection, counting, and asset security at all times.
- Count all money collected from the gaming floor.
- Count all chips collected from the gaming floor.
- Complete all necessary paperwork and documentation timely, accurately, and legibly.
- Appropriate use and maintenance of equipment and machinery used for transporting and counting funds.
- Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
- Have complete knowledge of all casino events and promotional activities, and assist as needed.
- Keep work area in a clean and orderly manner.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
- Perform other duties as assigned or reasonably requested by any member of management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
