COUNTERMEASURE TECHNICIAN I - Nashville, TN

GXC Inc•Nashville, TN

5h•$0 - $64,000•Remote

About The Position

The Countermeasure Technician I is a hands-on technical role within GXC’s Countermeasure Division. Technicians support the installation, deployment, configuration, testing, calibration, maintenance, and troubleshooting of security screening technologies at client locations across the country. This work includes both permanent and temporary installations for clients at locations such as distribution and logistics facilities, corporate sites, school systems, airports, and any other security-sensitive environments, as well as temporary deployments supporting major sporting events, concerts, festivals, conventions, and other high-traffic venues. Working alongside experienced technicians and project leads, the technician assists with site preparation, equipment installation and configuration, system testing, technical troubleshooting, equipment accountability, and required installation or deployment documentation. The position is designed to build technical proficiency through hands-on field experience, manufacturer training, and progressively more complex assignments. This is a travel-based position with extensive nationwide travel, scheduled according to project, installation, service, and event requirements. Technicians represent GXC directly at client sites and are expected to maintain a high level of professionalism, technical accuracy, equipment integrity, and customer service throughout each assignment.

Requirements

Strong analytical and problem-solving skills with the ability to identify, troubleshoot, and appropriately escalate equipment or system issues in the field.
Ability to perform work with a high degree of accuracy in equipment setup, calibration, configuration, testing, and required documentation.
Willingness and ability to learn and consistently follow technical procedures, Standard Operating Procedures (SOPs), manufacturer guidance, and site-specific requirements.
Ability to lift and safely handle equipment weighing up to 50lbs, stand and move for extended periods, and perform work indoor, outdoor, warehouse, installation, and high-traffic environments.
Ability to work a flexible schedule based on installation, service, project, and event requirements, including nights, weekends, holidays, multi-day assignments, and short-notice deployments.
Valid U.S. driver’s license and ability to travel extensively throughout the United States.
Willingness and ability to safety operate company vehicles, including non-CDL box trucks up to 26 feet in length, as an essential function of this position.
Strong judgement, reliability, attention to detail, and the ability to respond appropriately to time-sensitive technical and operational issues.
Must reside within 49 miles of a major airport or operations location as designated in the location of the job description.
Candidates must successfully complete and pass a DOT physical examination as required by GXC and maintain all required DOT medical qualifications throughout employment.
Candidates are subject to a Motor Vehicle Record (MVR) review prior to hire and every six months thereafter as a condition of continued employment.
Candidates must possess and maintain an acceptable driving record for the preceding five-year period and throughout employment, in accordance with GXC vehicle-safety standards, applicable law, and company insurance requirements.
Employees must immediately report any change in driver’s license status, driving privileges, restrictions, suspensions, revocations, or other motor-vehicle-related matters that could affect their ability to operate a company vehicle.
Continued possession of a valid driver’s license, satisfactory driving eligibility, insurability under GXC’s applicable vehicle-insurance requirements, and required DOT medical qualification are conditions of continued employment in this position.

Responsibilities

Assist with the installation, deployment, setup, configuration, testing, calibration, and recovery of CEIA OPENGATE, PMD, and other security screening systems at customer sites and event locations.
Support permanent and temporary installation projects under the direction of the designated project lead, including equipment staging, site preparation, system placement, cabling, configuration, functional testing, and installation closeout.
Prepare, inspect, power, and test equipment to verify proper operation prior to customer turnover or operational use. Perform basic troubleshooting, battery replacement, equipment adjustments, and other authorized field-service tasks as needed.
Support event-based deployments by staging and positioning screening equipment, verifying system readiness, monitoring equipment performance, and providing technical assistance based on client and operational requirements.
Identify and promptly report equipment malfunctions, installation issues, damaged or missing components, safety concerns, or other technical problems to the designated lead.
Complete required installation, service, deployment, calibration, inventory, and equipment-condition documentation accurately and in accordance with established procedures.
Clean, maintain, pack, load, unload, transport, and inventory equipment and associated components while maintaining proper equipment accountability and preventing loss or damage.
Maintain a professional, customer-focused presence when interacting with client representatives, facility personnel, venue staff, guests, vendors, and other GXC team members.
Follow GXC SOPs, project requirements, site instructions, safety standards, and technical procedures while escalating work outside the Technician I level of authority to the appropriate lead.