Counter (Flexible Availability)

Magnolia Operating • Chicago, IL

2d

About The Position

The Counter team member upholds Magnolia Bakery’s core values and mission while promoting brand integrity, product quality, and customer service standards. The role handles counter transactions and customer requests, supports quick and friendly team service, wraps and stocks desserts and supplies, displays products, monitors inventory, and keeps work areas clean and organized. It also requires following food safety, sanitation, and company operating procedures; maintaining product quality; and reporting food safety, quality, maintenance, or equipment concerns to leadership.

This position is in a fast-paced retail and/or production environment with frequent interaction with guests, team members, and leadership. The work may involve mornings, evenings, weekends, holidays, and overtime as business needs dictate. The role includes extended standing and walking, frequent handling and repetitive motions, bending and reaching, regularly lifting and carrying up to 25 pounds, occasionally lifting up to 50 pounds, pushing or pulling carts and equipment, and working in refrigerated, freezer, and hot production environments. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

• Customer service-oriented attitude.
• Strong communication skills.
• Ability to follow policies and procedures and take direction well.
• Ability to understand role expectations and work within the boundaries of the role.
• Outgoing and friendly personality.
• Ability to work well with a diverse team and treat people with respect.
• Positive response to coaching and direction.
• Motivated and dependable, with a strong work ethic.
• Desire to work in a fast-paced environment.
• Punctuality and readiness to work on time.
• Ability to maintain food safety standards, including identifying and eliminating health code violations and safety hazards.
• Ability to stand and walk for extended periods; frequently handle equipment, tools, or food products; reach, bend, stoop, kneel, crouch, and twist; regularly lift and carry up to 25 pounds; occasionally lift up to 50 pounds; push or pull carts, racks, and equipment; and perform repetitive motions.
• Ability to work in refrigerated, freezer, and hot production environments.

Responsibilities

• Handle counter transactions efficiently and in a friendly manner to ensure customer satisfaction.
• Acknowledge customers warmly, respond to their needs and requests, and communicate clearly and courteously.
• Participate in team service so customers are served quickly.
• Resolve customer problems with a sense of urgency.
• Complete work assignments with excellence.
• Wrap and stock desserts and supplies.
• Place desserts on display and monitor inventory of items for sale.
• Keep workstations and work areas neat, clean, organized, and safe.
• Follow food safety, sanitation, and company operating procedures.
• Maintain product quality and consistency standards.
• Report food safety, quality, maintenance, or equipment concerns to leadership.

Benefits

• Eligible team members may receive medical, dental, and vision insurance; a 401(k) plan; paid sick time; commuter benefits; voluntary life insurance; short- and long-term disability coverage; an Employee Assistance Program (EAP); LifeMart employee perks; employee discounts; a Shoes for Crews stipend; one complimentary dessert per shift; and competitive pay. Benefit eligibility and coverage are subject to plan terms and company policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed