Counter (Flexible Availability)

Magnolia Bakery • Chicago, IL

6d • $17 - $18

About The Position

The Counter team member upholds Magnolia Bakery’s core values and mission while promoting brand integrity, product quality, and customer service standards. The role handles counter transactions efficiently and courteously, responds to guest needs, contributes to team service, resolves customer issues, and completes assigned work to a high standard. Duties also include wrapping, stocking, and displaying desserts and supplies; monitoring inventory; and maintaining clean, organized work areas.

The position follows food safety, sanitation, and company operating procedures; maintains product quality and a safe work environment; and reports food safety, quality, maintenance, or equipment concerns to leadership. The role is in a fast-paced retail and/or production environment with frequent interaction with guests and coworkers. Work may involve mornings, evenings, weekends, holidays, and overtime as business needs dictate.

Success is measured by customer satisfaction, efficient and friendly transactions, responsive problem-solving, teamwork, accurate product handling and display, and clean, organized workstations. The hourly pay range is $17–$18, with placement based on relevant experience, skills, qualifications, internal equity, and business needs. Eligible team members may receive benefits subject to plan terms and company policies.

Requirements

• Customer service-oriented attitude.
• Strong communication skills.
• Ability to follow policies and procedures and take direction.
• Ability to work within the expectations and boundaries of the role.
• Outgoing, friendly personality; works well with a diverse team and treats people respectfully.
• Responds positively to coaching and direction.
• Motivated, dependable, and has a strong work ethic.
• Willingness to work in a fast-paced environment.
• Punctual and ready to work on time.
• Maintain food safety standards, including identifying and eliminating health code violations and safety hazards.
• Stand and walk for extended periods; frequently use hands and fingers; reach, bend, stoop, kneel, crouch, and twist; regularly lift and carry up to 25 pounds and occasionally lift up to 50 pounds; push or pull carts, racks, and equipment; work in refrigerated, freezer, and hot production environments; and perform repetitive motions throughout the workday.

Responsibilities

• Handle counter transactions in a fast, efficient, and friendly manner.
• Acknowledge customers warmly and respond to their needs and requests.
• Communicate clearly and courteously with customers.
• Participate in team service to serve customers quickly.
• Resolve customer problems with urgency.
• Complete work assignments with excellence.
• Wrap and stock desserts and supplies.
• Place desserts on display and monitor inventory of items for sale.
• Keep workstations and other work areas neat and clean.
• Follow food safety and sanitation standards and company operating procedures.
• Maintain product quality and consistency standards.
• Report food safety, quality, maintenance, or equipment concerns to leadership.
• Maintain a clean, organized, and safe work environment.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Paid sick time
• Commuter benefits
• Voluntary life insurance
• Short- and long-term disability coverage
• Employee Assistance Program (EAP)
• LifeMart employee perks
• Employee discounts
• Shoes for Crews stipend
• One complimentary dessert per shift
• Competitive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed