Counter Salesperson

Hajoca Corporation•Knoxville, TN

19h•Onsite

About The Position

Hajoca Corporation is a large, privately-held wholesale distributor of plumbing, heating & cooling, and industrial supplies. Modern Supply, a trade name of Hajoca, is seeking a Counter Salesperson for their Knoxville, TN location. This role involves assisting customers with purchases and pick-ups, processing sales orders, attracting and retaining customers, and working with the Profit Center Manager to establish revenue and margin targets. The Counter Salesperson is responsible for verifying pick tickets, providing product information, maintaining the counter area, ensuring security, reporting customer business changes that may affect credit risk, processing returns and refunds, and informing supervisors of inventory levels. The role also includes assisting co-workers with various tasks such as answering calls, stocking, and pulling orders, as well as completing assigned safety and compliance training.

Requirements

1+ years’ experience in customer service or counter sales; contractor sales preferred.
Knowledge of products sold in the Profit Center
Possess a proper and valid driver’s license
Demonstrate outstanding customer service, verbal communication, and generous listening skills.
Keep an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase.
Be able to build and maintain a positive working relationship with customers, vendors and co-workers.
Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.
Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
Be able to learn to operate warehouse material-handling equipment.
Be able to learn to operate and demonstrate hand tools.
Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
Be able to learn and operate the computer related systems used to process orders.
Read, write, speak, and understand English.

Nice To Haves

contractor sales preferred

Responsibilities

Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
Accurately process and fill Sales Orders generated at the sales counter.
Attract and retain customers.
Work with the PCM to establish revenue and margin targets.
Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.
Provide customers with reliable information regarding product specifications, pricing, and availability.
Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.
Ensure security and control is upheld at this primary point of customer contact.
Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.
Successfully complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by immediate supervisor and other management as required.