Counter Salesperson

Hajoca•Ocala, FL

3d•Onsite

About The Position

This role involves confidently assisting customers with merchandise purchases and pickups, accurately processing sales orders, and attracting and retaining customers. The Counter Salesperson will work with the Profit Center Manager to achieve revenue and margin targets, verify pick ticket ship dates, and provide reliable product information. Key responsibilities include maintaining a clean and secure counter area, communicating credit risks to management, processing returns, and informing supervisors of inventory levels. The role also requires assisting co-workers with customer service, stocking, and order pulling, and completing safety training. The ideal candidate will have at least 1 year of experience in customer service or counter sales, preferably in contractor sales, and possess knowledge of the products sold. A proper and valid driver's license is required. The candidate should demonstrate excellent customer service, communication, and listening skills, maintain comprehensive product knowledge, build positive relationships, and be adept at understanding customer needs and closing sales. Familiarity with warehouse safety, material-handling equipment, hand tools, and computer systems for order processing is also expected, along with the ability to perform basic math and communicate effectively in English.

Requirements

1+ years’ experience in customer service or counter sales
Knowledge of products sold in the Profit Center
Possess a proper and valid driver’s license

Nice To Haves

Contractor sales preferred.
Demonstrate outstanding customer service, verbal communication, and generous listening skills.
Keep an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase.
Be able to build and maintain a positive working relationship with customers, vendors and co-workers.
Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.
Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
Be able to learn to operate warehouse material-handling equipment.
Be able to learn to operate and demonstrate hand tools.
Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
Be able to learn and operate the computer related systems used to process orders.
Read, write, speak, and understand English.

Responsibilities

Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
Accurately process and fill Sales Orders generated at the sales counter.
Attract and retain customers.
Work with the PCM to establish revenue and margin targets.
Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.
Provide customers with reliable information regarding product specifications, pricing, and availability.
Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.
Ensure security and control is upheld at this primary point of customer contact.
Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.
Successfully complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by immediate supervisor and other management as required.