Counter Salesperson
About The Position
Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Hajoca operates in a decentralized environment where each of its locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center consists of a warehouse, counter, sales office, and (sometimes) a showroom. Dahl is one of those trade names and is looking for a Counter Salesperson at their Glenwood Springs, CO location. The role involves confidently assisting customers who purchase and/or pick up merchandise at the Profit Center, accurately processing and filling Sales Orders, attracting and retaining customers, and working with the PCM to establish revenue and margin targets.
Requirements
- 1+ years’ experience in customer service or counter sales
- Knowledge of products sold in the Profit Center
Nice To Haves
- Contractor sales preferred.
- Demonstrate outstanding customer service, verbal communication, and generous listening skills.
- Keep an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase.
- Be able to build and maintain a positive working relationship with customers, vendors and co-workers.
- Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.
- Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
- Be able to learn to operate warehouse material-handling equipment.
- Be able to learn to operate and demonstrate hand tools.
- Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
- Be able to learn and operate the computer related systems used to process orders.
- Read, write, speak, and understand English.
Responsibilities
- Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
- Accurately process and fill Sales Orders generated at the sales counter.
- Attract and retain customers.
- Work with the PCM to establish revenue and margin targets.
- Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.
- Provide customers with reliable information regarding product specifications, pricing, and availability.
- Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.
- Ensure security and control is upheld at this primary point of customer contact.
- Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
- Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
- Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
- Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.
- Successfully complete required safety and compliance training programs as assigned.
- Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
Benefits
- Competitive starting wage
- Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis.
- Medical, dental, vision, and prescription coverage
- Accident, Hospital Indemnity, and critical care coverage
- Life insurance and Long Term Disability
- Pre-tax accounts for healthcare, dependent care, and commuter benefits
- Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
- Paid pregnancy and parental leave
- Paid day of community service
- 401(k)
- Retirement cash account with company contributions
- Targeted training programs focused on your personal and professional growth
- Company wellness program
- Employee discounts
- College tuition benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
