Counter Sales (31102)

ARNOLD LUMBER CO INC•South Kingstown, RI

3d•Onsite

About The Position

Arnold Lumber Company is a fourth-generation full-service lumberyard headquartered in West Kingston, RI, with additional locations in Bristol, Cumberland, Wakefield, and Westerly, serving local communities for over 110 years. Arnold Lumber is more than just a retail building material supplier; it is a cornerstone of the local communities. In 2025, its commitment to quality and excellence in the workplace earned it recognition as a winner in the Providence Business News Best Places to Work in Rhode Island. #PBNBPTW If you are seeking a rewarding position with an opportunity for career growth – we want, YOU on our team! PURPOSE: The Counter Sales position will work as a part of a team reporting to the Profit Center Manager. This role is the entry-level position in the Sales department and will be responsible for operational processes and procedures in the respective department. Each Counter Salesperson is responsible for maintaining a team approach within the company and maintaining proper housekeeping in the Store and personal area.

Requirements

Self-motivation and the ability to learn independently
Ability to effectively read and write and good math skills
Computer proficient
Good social and verbal communication
Outstanding customer service skills
Excellent organizational skills
Ability to effectively communicate and work with a team of employees at all levels in an outgoing friendly demeanor.
The ability to learn and utilize updates and modifications to computer systems as they occur.
Ability to lift up to 50 pounds.
Ability to walk/stand for long durations (duration of shift excluding breaks).
Vision abilities to include close, distance, peripheral, color, and depth differentiation.
Use of hands and fingers for fine manipulation.
High School Diploma or GED
1+ years of Customer Service/Sales experience preferred
Entry Level Knowledge of products within the department for Promotion and Sale

Responsibilities

Staffing the Sales Counter, Greeting and Servicing Customers
Responsible for Order Entry, Sales Transactions, and Quotes
Responsible for Stocking, Cycle Counting, and Organization of Inventory
Relationship building with Internal Customers and Departments, Suppliers and External Customers
Providing excellent service by Greeting, approaching, and assisting customers in their purchases in a friendly, courteous, and helpful manner
Responsible for daily Store Opening, Store Closing, and Cash Drawer Procedures
Providing stock product availability using the POS System
Providing installation information, product benefits, and literature that is available
Ownership of and responsibility for performing an entry-level range of processing building materials sales assistance focusing on telephone sales and walk-in traffic through POS System
Maintaining customer relations and promoting the sale of stock products from all areas of the profit center
Directing customers to the appropriate team member to provide quotes and place special orders
Stock shelves in store with inventory received daily by following process and procedure
Perform Cycle counts as directed by the Manager
Maintain sales materials, catalogs, and brochures to ensure that they are current
Direct customer complaints and concerns to appropriate management or designated Customer Service Representative
Work to gain knowledge of special order and specialty catalogs, both online and printed
Ensuring that the counter is always staffed
Begin development of knowledge in all products/merchandise sold through the store
Maintain Inventory and Housekeeping in your work area and any area assigned to you by your manager
Develop knowledge of store and company procedures relating to stock, sales, returns, delivery, invoicing, special orders, receiving, and transfers that enable proper coordination of store services to customer
Perform all other duties as assigned including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.