Counter Sales

Heritage Pool Supply Group, Inc.•Denver, CO

19h•$19 - $23•Onsite

About The Position

The Counter Sales role is a key customer touchpoint responsible for accurate order entry and smooth customer interactions. The position combines customer service and sales counter work with inventory and warehouse tasks to support accurate fulfillment and delivery timelines. It is performed on-site at the sales location in a fast-paced, deadline-driven environment, with direct interaction with customers and team members. The role is full-time, Monday through Friday, and may require overtime during peak seasons. The position operates in office and warehouse environments and requires extended standing and walking, frequent hand use for computer and order-processing tasks, clear verbal communication, and the ability to manage multiple tasks. It involves lifting up to 75 lbs., with regular lifting up to 50 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The Counter Sales role reports directly to the Branch Manager and has no direct reports. Travel is not required. The base salary typically ranges from $19.00 to $22.88 per hour. Starting wage may vary based on factors including position, location, education, training, and experience. Associates may be eligible for overtime based on business needs and, depending on the role, performance-based bonuses, commissions, car allowance or automobile and fuel programs, and travel expense reimbursement. SRS Distribution offers competitive weekly or bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off, medical, dental and vision coverage, flexible spending accounts, company-paid life and short-term disability insurance, and optional long-term disability and additional life insurance. Benefits are subject to eligibility.

Requirements

High school diploma or equivalent.
At least 2 years of relevant work experience.
Proficiency in basic computer operations and internet navigation.
Experience or familiarity with point-of-sale systems and order entry procedures.
Clear and courteous communication in person, by phone, and by email.
Problem-solving skills and resourcefulness in responding to customer inquiries and issues.
Ability to meet physical demands, including lifting up to 75 lbs. and repetitive lifting of 50 lbs.
Ability to work in varied conditions, including warehouses and outdoor environments.
Honest, respectful, and courteous demeanor toward customers and colleagues.
Willingness and ability to work overtime as needed during peak season.
Ability to pass a pre-employment drug test.

Nice To Haves

Prior customer service or sales experience, especially managing customer relationships and supporting satisfaction, retention, and loyalty.
Bilingual proficiency in English and Spanish.
Previous experience with irrigation or landscaping products.
Forklift operation experience; current forklift certification is preferred.
Ability to drive sales outcomes and achieve personal and team goals through customer service and product knowledge.
Knowledge of landscaping materials, tools, and trends.
Familiarity with inventory processes, including cycle counts and stock replenishment.
Advanced skills with retail point-of-sale systems and common software applications.
Ability to adapt to changing requirements and manage multiple tasks in a fast-paced environment.
Associate degree in Business Administration or a related field.
CPR and First Aid certification.

Responsibilities

Provide courteous and professional customer service by phone, email, and in person.
Process and manage customer transactions at the sales counter using the company’s computer system.
Recommend products and provide pricing information tailored to customer needs.
Create sales orders and quotes using customer measurements to estimate material needs and project costs.
Coordinate and schedule truck deliveries.
Participate in cycle counts, order picking, staging, replenishment, and shipping and receiving activities.
Communicate customer needs and special-order material requests to management and team members.
Maintain a clean and organized work environment and follow safety standards.
Collaborate with warehouse and sales team members to support efficient operations and customer service.
Communicate effectively with management and colleagues and perform duties in alignment with company policies and objectives.
Perform other duties as assigned.

Benefits

Competitive weekly or bi-weekly pay.
Discretionary bonuses.
401(k) with company match.
Employee Stock Purchase Plan.
Paid time off, including vacation, sick, volunteer, holiday, birthday, and floating time.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending accounts.
Company-paid life insurance.
Company-paid short-term disability insurance.
Optional long-term disability insurance.
Optional additional life insurance.
Eligible associates may receive overtime pay based on business needs.
Depending on the role, associates may be eligible for performance-based bonuses, commissions, car allowance or automobile and fuel programs, and travel expense reimbursement.