Counter Sales / Warehouse Associate

Opportunities Page•Carlsbad, NM

10d•Onsite

About The Position

The Counter Sales / Warehouse Associate is responsible for supporting both customer-facing sales operations and warehouse distribution activities. This position ensures high-quality customer service at the parts counter while maintaining efficient shipping, receiving, and inventory processes. The role requires a detail-oriented, customer-focused individual who thrives in a fast-paced, team environment and contributes to operational excellence.

Requirements

High School diploma or GED required
1+ years of customer service, warehouse, or distribution experience preferred
Familiarity with industrial parts, equipment, or oil & gas industry a plus
Forklift experience or ability to be trained and certified
Basic computer skills (data entry, email, ERP systems)
Experience with inventory or warehouse management systems preferred
Strong organizational and problem-solving skills
Ability to work independently and in a team environment
Ability to prioritize tasks and meet deadlines

Responsibilities

Greet and assist customers at the Will Call counter in a professional and friendly manner
Answer incoming phone calls and provide product, pricing, and service information
Process sales transactions and invoices accurately
Respond to customer inquiries regarding parts availability, pricing, and order status
Coordinate rental orders, including documentation and parts tracking
Maintain a high level of customer service and build strong customer relationships
Safely load and unload incoming and outgoing shipments
Verify incoming products against packing lists and inspect for accuracy
Store products in appropriate warehouse locations
Pick and prepare orders using system-generated tickets
Determine proper packaging methods to ensure safe delivery
Utilize Transportation Management Systems (TMS) to coordinate shipments
Maintain inventory accuracy using ERP systems (Epicor-Prelude)
Conduct cycle counts and investigate discrepancies
Prepare orders for shipment or customer pickup
Maintain a clean, organized, and efficient parts room and warehouse
Collaborate with warehouse, service, and operations teams to ensure smooth workflow
Communicate shipping details with customers, vendors, and team members
Identify delays and implement solutions to ensure timely delivery
Support continuous improvement initiatives and operational efficiency
Assist with warehouse projects such as inventory counts and expansions
Perform other duties as assigned