Counter Sales & Warehouse Associate
About The Position
Royal Durham Supply, a Style Crest company, is seeking a Counter Sales & Warehouse Associate who enjoys helping customers, thrives in a fast-paced retail environment, and knows how to keep things running smoothly behind the counter. This role is primarily counter sales-focused, supporting walk-in customers with product inquiries, order pickups, and quotes. While you will also assist with warehouse operations when needed, this position is ideal for someone who excels in face-to-face customer interactions and building positive relationships. Royal Durham Supply has been a leading distributor of high-quality products for the manufactured housing industry since 1964, committed to delivering exceptional products and service to the mobile home sector with a focus on customer satisfaction.
Requirements
- High school diploma or equivalent.
- Prior sales or customer service experience preferred.
- Strong communication and interpersonal skills with a customer-first attitude.
- Ability to learn and use point-of-sale and inventory systems (basic computer skills required).
- Willingness to support physical aspects of the role, including lifting and moving materials.
- Team-player mindset, able to jump in and help wherever needed.
- Reliable, organized, and able to multi-task in a busy environment.
- Must have a valid driver license and satisfactory MVR driving history.
Responsibilities
- Provide excellent customer service at the counter—answering product questions, preparing quotes, and finalizing sales.
- Accurately pull and stage orders for customer pickup, ensuring timely and professional service.
- Assist customers in safely loading products into their vehicles.
- Collaborate with the sales team to support promotional efforts, upsell opportunities, and service needs.
- Maintain product knowledge to help guide customers to the right solutions.
- Receive and verify inbound shipments and process inventory into the system.
- Support store-level purchasing by placing orders with local vendors as directed.
- Ensure all counter displays are organized, clean, and up to date with current product offerings.
- Participate in regular cycle counts and assist with inventory accuracy.
- Complete order transfers between store locations as needed.
- Operate equipment such as pallet jacks and forklifts to move product (training provided).
- Maintain clean, safe, and organized counter and warehouse areas.
- Support warehouse functions such as picking, packing, and stocking during peak times.
- Assist with store operations and special projects as directed by the store manager.
- Communicate professionally via phone and email with internal teams and customers.
- Occasionally drive a company vehicle to pick up materials from vendors or other store locations.
- Other duties as assigned.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Life Insurance (Basic, Voluntary & AD&D)
- Vacation & Personal Time
- Short Term & Long Term Disability
- 401K with Company Match
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
