Counter Sales Supervisor

d1dae87c-e1a3-4bc5-bd27-e41412a48f6c•La Crosse, WI

3d•$23 - $36•Onsite

About The Position

DSG is seeking a Counter Sales Supervisor at its La Crosse, Wisconsin location. This full-time, hourly role oversees City Desk counter operations and associates, working with sales teams to provide excellent customer service. Work is typically performed Monday through Friday between 6:30 a.m. and 5:00 p.m., with occasional variation according to business needs. The supervisor supports customer ordering and sales, provides product and technical assistance, helps resolve service issues, maintains counter inventory and cleanliness, and assists with associate training, coaching, and performance feedback. The role also helps improve counter operations and promotes DSG’s philosophy, vision, objectives, and initiatives.

Requirements

High school diploma or equivalent, with secondary or post-secondary coursework concentrated in a related field, or equivalent on-the-job experience as determined by the company.
Product and technical knowledge normally acquired through two or more years of college or technical school, or 3–5 years of field experience in residential or commercial product applications.
Ability to lift up to 60 pounds regularly and up to 100 pounds occasionally when providing counter backup or filling an order.
Outstanding interpersonal, customer service, and communication skills.
Ability to develop and support a teamwork environment.
Ability to plan, prioritize, and organize work effectively and work effectively under pressure and time deadlines.

Nice To Haves

Prior computer knowledge, experience, and skills are helpful.

Responsibilities

Oversee City Desk counter sales operations and associates, ensuring policies, procedures, and standards are followed consistently.
Assist customers professionally with product inquiries and accurately write orders.
Generate customer quotations and follow up on requested quotes.
Troubleshoot product issues and provide product application assistance to customers and technical support to associates and customers.
Work with sales team members to resolve customer service issues promptly.
Restock primary counter locations and sort and place items on racks, shelves, or bins according to location; inspect products for damage.
Advise the manager of personnel or procedural issues that may need attention.
Assist with associate training.
Provide the manager with feedback on associate performance, coach associates, and help initiate plans to achieve work goals and objectives.
Analyze and resolve work problems or assist associates in resolving work-related issues; recommend measures to improve operating efficiency, sales, working conditions, and performance.
Help keep associates informed and communicate their ideas and concerns to the manager when appropriate.
Promote and support DSG’s philosophy, vision, objectives, and initiatives.
Fill and deliver orders on occasion.
Respond to customer questions and concerns about product availability, delivery, pricing, billing, product information and capabilities, returns, and complaints such as missing orders or items and shipping errors.
Facilitate the customer ordering process, including processing orders and corrections, responding to open-order and back-order inquiries, handling return requests, and suggesting improvements to the order process.
Identify opportunities to promote additional products during customer ordering.
Continue education on product, equipment, and code changes through means such as manufacturer schools, trade shows, technical schools, vendor training, and trade journals.
Keep the City Desk clean and current with new product offerings.
Perform other duties as assigned.

Benefits

Employee Stock Ownership Plan (ESOP) and 100% employee ownership.
Personal and professional development opportunities and growth potential.
Competitive compensation packages based on experience and potential.
Paid Time Off (PTO) and Extended Medical Leave (EML) allowances.
Medical, dental, and vision coverage.
Life insurance and short- and long-term disability coverage.
Health Savings Account (HSA) with employer contribution.
Family planning and childcare savings opportunities, including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (DCFSA).
401(k) with employer match.
Discount on DSG-supplied products.
Paid volunteer hours.