Counter Sales Specialist

Hose & Rubber Supply•Denver, CO

2d•Onsite

About The Position

Hose & Rubber Supply is a regional company in the Rocky Mountain West with six store locations across five states. It serves customers in industries including oilfield, construction, medical, manufacturing, military, and government. The Counter Sales Specialist provides customer service at the counter, learns the company's products and applications, and builds and assembles customer orders at the Denver, Colorado store. This is a full-time position with benefits. The role involves supporting customers in person, by phone, and by email; preparing quotes and orders; sourcing items not stocked by the store; assembling, packaging, and shipping orders; assisting Field Sales Representatives with referrals and follow-up; and helping maintain inventory accuracy. Compensation is hourly plus commission, with a base rate of $22 per hour, monthly counter commission, and quarterly profit sharing.

Requirements

Written and verbal communication skills, with an emphasis on product knowledge.
Customer service skills.
Ability to lift up to 75 pounds at a time.
Ability to perform physical tasks in a warehouse environment.
Attention to detail.
Basic computer and math skills.
Analytical and problem-solving skills.
Must be at least 18 years old to operate a crimper, forklift, shop machinery, and similar equipment.
General education degree (GED), high school diploma, associate's degree, or bachelor's degree.

Nice To Haves

One to two years of industry-specific experience preferred.
Understanding of Hose & Rubber's product portfolio and its applications preferred.

Responsibilities

Greet and assist counter customers to identify and satisfy their quote and order needs in a profitable and timely manner.
Respond to phone calls and emails and coordinate with the sales team and customers on quotes and orders.
Create purchase orders and send them to vendors or other branches for items not carried by the store.
Prepare, build, and assemble customer orders.
Package and ship customer orders according to customer requirements.
Work with Field Sales Representatives to generate business by providing referrals and following up on results.
Help ensure inventory accuracy by updating the system when issues are identified or working with the Warehouse to resolve them.