Counter Sales Representative

McCann Industries•Addison, IL

6d•Onsite

About The Position

We are seeking a motivated and results-driven Counter Service Representative. The role will be responsible for the safety and well-being of its employees, customers and visitors, in addition to training new hires, customer service and managing day-to-day operations of the branch.

Requirements

Bilingual - Spanish a plus.
Outgoing, friendly personality is essential!
Ability to juggle multiple tasks at once: from selling OEM parts, to writing-up orders, to handling phone inquiries, to warehousing inventory, to keeping good records all while building great relationships with our customers.
Minimum of 2 years of inside sales, retail or related experience; or equivalent in education and experience.
Sales and customer service skills
High school diploma or GED required

Nice To Haves

A strong sense of urgency to provide exceptional customer service and satisfaction.
Excellent customer relationship building skills
A Can and Will do attitude
Tenacity and willingness to go the extra mile to get the job done.
Familiarity with construction equipment, construction process and tools
Passion for, or to learn, the Construction Industry
Experience at an equipment/auto dealership, Big Box retail or warehouse

Responsibilities

Actively engages with both counter customers and phone customers to fully identify parts, product or service needs, respond to inquiries or questions, and offer timely quality solutions.
Drive sales by identifying related products or add on extensions needed and making customers aware of product promotions.
Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies.
Customer interaction (50%)
Operations (30%)
Winning Culture (10%)
Back office (10%)