Counter Sales

PHOENIX WELDING•Tucson, AZ

18h

About The Position

The Counter Sales Representative is the face of sales and customer service at Phoenix Welding Supply’s retail locations. The position reports to the Branch Lead and has no direct reports. It supports walk-in and telephone customers with product needs, sales, quotes, and merchandise, while also handling payments, documentation, and data entry. The role provides warehouse and retail support, including inventory stocking, shipping and receiving assistance, cylinder stock management, and maintaining the showroom and facility. The representative follows safety procedures, including those for cylinder handling, and may coach and mentor entry-level sales or warehouse employees. Duties and responsibilities may change based on business needs.

Requirements

High school diploma or equivalent.
Eligibility to work in the U.S. with appropriate work authorization documentation.
Self-motivation and ability to set and achieve goals and objectives.
Excellent customer service and communication skills.
Ability to work in a multitask-oriented environment and as part of a team.
Problem-solving within delegated authority.
Consultation, relationship management, and negotiation and persuasion skills.

Nice To Haves

Two years of previous product, warehouse, or sales experience and/or training, or an equivalent combination of education and experience.
Experience in welding, manufacturing, and/or parts procurement.
Experience with ERP software, including TIMS or CRM, and Salesforce.

Responsibilities

Solicit sales from walk-in and telephone customers, identify product needs, and locate merchandise.
Complete, file, and document required paperwork, sales, quotes, and other information accurately and on time.
Enter sales and quote data into the ERP system and use computer systems to research customer information.
Receive payment for merchandise and services, enter sales into the computer, and follow administrative and accounting procedures for payments.
Support warehouse shipping and receiving, inventory stocking, cleaning, labeling, and other tasks.
Restock merchandise, arrange stock in the sales area, mark or ticket merchandise, and conduct inventory counts as needed.
Maintain working cylinder stock and generate product transfers from the Filling Plant and other branch locations.
Perform month-end cylinder counts as directed.
Check drivers in and out and assist route drivers with loading and unloading distribution vehicles.
Assist with ground maintenance, including trash removal and dock cleaning.
Follow safety procedures, including established procedures for cylinder handling during exchanges and storage.
Maintain current price documentation and product literature, and keep product knowledge current.
Maintain showroom and facility cleanliness.
Coach and mentor employees in entry-level sales or warehouse roles.
Perform miscellaneous tasks as assigned by leadership.