Counter Sales Person - Kapolei, HI

Simplot • Kapolei, HI

10d • $23 - $26 • Onsite

About The Position

This is a fast-paced, customer-focused role responsible for supporting daily retail operations through exceptional customer service, sales support, order processing, and administrative coordination. The position serves as a primary point of contact for walk-in and phone customers while assisting with counter sales, cash handling, invoicing, inventory support, and accounts payable/accounts receivable processes. The ideal candidate thrives in a dynamic shop environment, enjoys building customer relationships, can successfully manage multiple priorities, and maintains accuracy while working under pressure. This is not a traditional clerical office position and requires frequent interaction with customers, sales staff, warehouse personnel, and delivery operations.

Requirements

• 3+ years of related customer service, sales support, retail operations, office administration, or similar experience
• Experience with invoicing, pricing, order entry, and customer account management
• Knowledge of Accounts Payable and Accounts Receivable processes
• Experience using multi-line phone systems
• Inventory management experience
• Experience handling cash and processing transactions accurately
• Experience working in a fast-paced, customer-facing environment while maintaining accuracy and professionalism
• Strong organizational skills with exceptional attention to detail
• Ability to effectively multitask and adapt to changing priorities
• Strong verbal and written communication skills
• Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division, percentages, and ratios.
• Valid Driver's License
• Proficiency with Microsoft Office and standard business applications
• Ability to perform basic math functions

Nice To Haves

• Previous counter sales or retail sales experience a plus
• Background in turf, horticulture, agriculture, or related industries
• Bilingual English and Spanish skills
• Familiarity with industry-specific software and business systems
• Knowledge of company products and equipment
• Hazmat and DOT regulation knowledge

Responsibilities

• Provide exceptional customer service to walk-in and phone customers
• Manage a high volume of inbound customer calls and inquiries
• Process customer orders and create delivery tickets for warehouse fulfillment
• Support counter sales activities, including pricing, product information, and sales transactions.
• Operate cash registers and process cash, check, and credit card payments accurately
• Print invoices, sales orders, and related documentation
• Assist customers with product selection and coordinate solutions to meet customer needs
• Maintain positive relationships with current and prospective customers
• Support inventory management activities and collaborate with sales staff to maintain inventory accuracy
• Process Accounts Payable (AP) and Accounts Receivable (AR) transactions
• Maintain accurate records, filing systems, and customer documentation
• Coordinate with warehouse personnel on order fulfillment and shipment activities
• Assist with warehouse operations and special projects as needed
• Communicate professionally with customers, vendors, and internal teams
• Adhere to company policies, safety procedures, and operational standards

Benefits

• Medical, dental, vision coverage
• 401(k) savings plan
• Paid Family Building Leave
• Generous Paid Time Off - Eligible employees may accrue up to 160 hours in year 1
• 10 Paid Holidays
• Relocation Assistance Program (where applicable)
• Education Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED