Store #2 Full Time Counter Sales II position - El Dorado

Bumper to Bumper Auto Parts•El Dorado, AR

About The Position

The Counter Sales Level 2 provides friendly, courteous over-the-counter sales to customers, takes orders in person and by phone, and supports the overall performance of Bumper to Bumper Auto Parts store operations. The role promotes sales programs and customer- and team-oriented activities. Incentives may be available for sales of aftermarket automotive replacement parts, including heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. The employee may mentor junior Counter Salespeople or Delivery Drivers. The position involves customer service and parts recommendations, researching availability and pricing using computer systems and catalogs, processing sales and returns, handling and organizing inventory, and supporting store operations. Additional duties may include assigning deliveries, opening or closing the store when responsible as a key holder, assisting with inventory or end-of-day processing, and maintaining the building and surrounding area. Replacement Parts, Inc. and Crow Burlingame employ approximately 1,400 people across 12 states and about 220 locations. The company operates in the aftermarket automotive parts, paint, and heavy-duty parts business and is a privately held business.

Requirements

High school diploma or equivalent experience, or motivation to pursue a GED.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively with customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to follow written, oral, or diagrammed instructions and use common-sense reasoning to address problems in standardized situations involving several concrete variables.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and a clean driving record; Class E license required for Missouri locations.
Ability to meet the physical demands of the position, including regularly standing, walking, handling and reaching, and lifting or moving items up to 10 pounds regularly, up to 25 pounds frequently, and up to 50 pounds occasionally.
Ability to work in conditions involving frequent exposure to fumes or airborne particles and outside weather, with occasional exposure to moving mechanical parts, elevated or precarious places, toxic or caustic chemicals, electrical shock risk, and vibration.
Must complete post-offer, pre-employment drug testing.

Nice To Haves

Three to four years of professional automotive parts experience.
More than five years of hobbyist automotive parts experience.

Responsibilities

Provide courteous, respectful, and kind service to employees and customers.
Demonstrate understanding of store systems and processes, and knowledge of automotive parts sufficient to recommend options that meet customer needs.
Coordinate and cooperate with coworkers as a team member.
Follow legal, regulatory, and company safety guidelines, practices, and policies.
Maintain a neat, clean, and professional appearance.
Assist customers in determining parts needs, offer solutions, and help defuse customer concerns or dissatisfaction.
Partner with more experienced or higher-level coworkers to resolve issues and meet customer demands.
Research part availability, stock numbers, inventory status, and pricing using computer systems and catalogs.
Mentor junior Counter Salespeople and/or Delivery Drivers when needed.
Locate and pull parts for orders; check in, put away, straighten, dust, and rearrange stock as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Prioritize delivery orders and assign deliveries to drivers, if applicable.
Handle new and defective core returns, ensure proper customer credit, and complete required paperwork.
Open and/or close the store when assigned key holder responsibility.
Work on the home store inventory or assist with inventory at other locations, if assigned.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Take initiative to complete tasks and find additional work after primary duties are finished.
Assist the manager with end-of-day processing when needed.
Perform other assigned tasks.