COUNTER PERSON (23174)

LA MESA RV INC•Davis, CA

5d•$18 - $23•Onsite

About The Position

La Mesa RV, a family-owned and operated company founded in 1972, is seeking a Parts Department Counterperson for its growing team. The ideal candidate will possess excellent customer service abilities, strong phone skills, be reliable, and highly organized. This role involves performing all aspects related to parts sales, ordering, updating, and follow-through.

Requirements

Pre-employment screenings including background and drug test
Retail/Parts/Customer service experience required.

Nice To Haves

Prior RV/automotive parts experience a plus

Responsibilities

Provide high level of service to internal and external customers.
Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
Use current dealer management system, and be able to find and use the parts tools provided.
Answer phone calls, providing price quotes and other information.
Return phone calls, emails, and texts promptly.
Review estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
Pull and fill orders from stock.
Follow up on back-ordered parts and replenish fast moving parts inventory daily.
Notify the service advisor and the customer when special ordered parts have delays, progress, or have been received.
Fill out proper paperwork and communicate if a part is borrowed from a stock unit.
Call manufacturers and place orders for parts, write SPO's for order and attach copy to RO for customer/service.
Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
Retrieve and document warranty parts.
Keep orderly records of all repair orders, invoices, insurance estimates, and special-order parts.