Counter Person (23174)

La Mesa Rv•Davis, CA

3d•Onsite

About The Position

La Mesa RV, a family-owned and operated company founded in 1972, is seeking a Parts Department Counterperson for its growing team in Phoenix, AZ. The ideal candidate will possess excellent customer service abilities, strong phone skills, be reliable, and highly organized. This role involves all aspects of parts sales, ordering, updating, and follow-through, contributing to the company's philosophy of prioritizing customers and employees.

Requirements

Pre-employment screenings including background and drug test
Retail/Parts/Customer service experience required.

Nice To Haves

Prior RV/automotive parts experience a plus

Responsibilities

Perform all aspects related to parts sales, ordering, updating, and follow through.
Provide a high level of service to internal and external customers.
Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
Use current dealer management system and parts tools.
Answer phone calls, providing price quotes and other information.
Return phone calls, emails, and texts promptly.
Review estimates to ensure correct parts ordering and accurate pricing.
Pull and fill orders from stock.
Follow up on back-ordered parts and replenish fast-moving parts inventory daily.
Notify the service advisor and customer of special ordered parts delays, progress, or receipt.
Fill out proper paperwork and communicate if a part is borrowed from a stock unit.
Call manufacturers and place orders for parts, write SPO's, and attach copies to RO for customer/service.
Issue credit for returned parts, verifying purchase and pricing.
Retrieve and document warranty parts.
Keep orderly records of all repair orders, invoices, insurance estimates, and special-order parts.