Counter Manager - Frederic Malle - Saks Fifth Ave - New York, NY

ELC Beauty LLC • New York, NY

7d • Onsite

About The Position

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Requirements

• Proven leadership, coaching and business management skills gained in a fast paced retail environment.
• Effective verbal and written communication skills.
• Excellent interpersonal skills.
• Quality customer service skills.
• Skilled at winning people over.
• Results oriented, with high drive to meet objectives and standards.
• Pursue goals beyond what is required or expected of them.
• Senses others' development needs and bolsters their abilities.
• Cultivate and maintain extensive informal networks.
• High attention to detail and organisational skills.
• The ability to work autonomously and contribute to the team.
• Proactive and positive approach to work and tasks.
• Confidentiality, tact, and discretion when dealing with people.
• Retail sales experience.
• Team leadership.
• Experience in strategic planning and execution.
• Working knowledge of a computerised system including email, Microsoft Excel.

Responsibilities

• Lead, coach and develop a team of Sales Associates to achieve all sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
• Manage the counter as the Chief Executive Officer.
• Develop financial plans and manage resources.
• Guide the performance of others while holding them accountable.
• Model team qualities like respect, helpfulness, and cooperation.
• Handle difficult and tense customer service situations with diplomacy and tact.
• Anticipate, recognize, and meet customers' needs.

Benefits

• Health insurance coverage (medical, dental, and vision insurance)
• Wellness and family support programs
• Life and disability insurance
• Retirement savings plans
• Paid leave programs
• Education-related programs
• Paid holidays and vacation time
• Annual discretionary bonus
• Participation in a highly competitive bonus program with the possibility for overachievement based on performance and company results.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed