ACCOUNT MANAGER, NEW YORK , NY

Compass Group•Town of North Hempstead, NY

1d•Onsite

About The Position

The Account Manager is responsible for managing and growing a portfolio of Coffee Distributing Company accounts by delivering consistent, high-quality service and support. This role contributes to departmental initiatives focused on improving client satisfaction, strengthening retention, and supporting operational excellence. Success in this position requires the ability to build trusted client relationships and approach each account with a positive, solutions-oriented mindset.

Requirements

Bachelor’s degree or equivalent experience
2-3 years of experience in account management and/or customer service
Demonstrated ability to prepare, analyze, and present business reviews
Excellent interpersonal skills to build rapport, manage client discussions, and support successful account outcomes
Proven success in business growth and retention
Adept at resolving client issues
Ability to prioritize, multitask, and adapt in an agile environment
Adapt easily to new and proprietary technologies
Willingness to travel locally (~30%-40%)

Responsibilities

Manage day-to-day client relationships to support high levels of satisfaction and retention, including regular check-ins and presenting business reviews
Cultivate strong, trusted, long-term relationships with key stakeholders
Act as the central point of contact to resolve client concerns promptly
Identify opportunities to recommend additional CDC products or services that enhance client value and contribute to account growth
Coordinate with internal CDC teams to ensure client needs are communicated clearly and addressed efficiently
Lead routine contract renewal activities