Saks Fifth Avenue Docent

Saks Fifth Avenue • York, FL

5d • Onsite

About The Position

Saks Fifth Avenue is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.

Requirements

• Skilled multi-tasker who can pivot to support team members where needed
• Superior verbal communication and interpersonal skills
• Bi/multi lingual
• Have an understanding of and passion for client service, brand heritage and luxury culture
• Possess a positive, solution-oriented, and client-focused mindset
• Thrive in a fast-paced environment and have the flexibility to adapt to change
• Always portray a professional and polished demeanor demonstrating confidence and a positive attitude
• A Customer Obsessed Mindset
• A passion for providing a seamless and elevated experience for clients
• Knowledge of hospitality and/ or related customer facing industry
• Available to work a flexible schedule that includes nights, weekends, and holidays
• Ability to interact professionally and respectfully

Responsibilities

• Deliver high service standards in alignment with customer expectations
• Effectively communicate with clients, co-workers, and management in a professional and courteous manner
• Provide a seamless and elevated experience for clients
• Quickly problem solve client concerns and determine solutions with limited supervision

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed