Counter & Inside Sales Representative

Wav•College Station, TX

1d•Onsite

About The Position

The Counter & Inside Sales Representative is a full-time, on-site sales position responsible for delivering responsive, knowledgeable service to walk-in customers while supporting customers through phone, email, and other inside sales channels. The role identifies customer needs, recommends appropriate products and solutions, prepares quotes, processes orders, resolves routine service needs, and follows up to support customer satisfaction and sales growth. This position is designed for an early-career candidate who is eager to learn the wireless communications industry, develop expertise in wireless technology and WAV's product lines, and build a career in sales. WAV provides training on products, systems, and internal processes.

Requirements

High school diploma or equivalent required
One to three years of customer service, retail, sales, warehouse counter, technology-related, or other relevant experience required, or an equivalent combination of education and experience.
Demonstrate a strong desire to learn the wireless communications industry, wireless technology, and technical product sales.
Ability to respond effectively to the most sensitive inquiries or complaints.
Excellent written and verbal skills.
Ability to read, comprehend, and write simple instructions, short correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to adapt to challenging situations as well as have the ability to balance, execute and prioritize both routine and analytical tasks.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Willingness, capability, and determination to solve problems and participate in team problem-solving and negotiations.
Basic proficiency with Microsoft Office and the ability to learn CRM, ERP, point-of-sale, and product lookup systems.
Friendly, professional, and customer-focused communication skills
Curiosity about wireless technology and a strong willingness to learn technical products and industry terminology
Ability to listen, ask questions, follow instructions, and apply feedback
Dependable, organized, and attentive to detail
Comfortable working with customers in person and handling multiple priorities in a fast-paced environment
Basic problem-solving ability and willingness to seek assistance when needed
Able to work collaboratively with a positive attitude and a commitment to continuous learning

Nice To Haves

Bachelor's degree preferred.
Experience with NetSuite or a CRM system is helpful but not required.

Responsibilities

Greet and assist walk-in customers promptly, providing courteous, professional on-site sales support and product or service information
Answer and manage inbound calls professionally, handle inquiries when appropriate, and direct callers to the correct department as needed
Listen to and understand customer needs, identify appropriate products and services, and recommend related products and accessories
Prepare quotes and process in-person and phone orders promptly and accurately, including applicable payments, pickup, or delivery arrangements
Respond to customer emails and messages promptly, courteously, and respectfully
Address customer inquiries and service issues, identify solutions, and escalate concerns as needed
Support WAV house accounts and provide responsive service to internal customers
Maintain accurate customer, quote, order, and activity information in the CRM and ERP systems, including setting up complex orders
Maintain a proficient understanding of internal systems and processes and participate in system enhancement testing efforts
Contact manufacturers directly to obtain DDO/PE pricing updates as needed
Develop and maintain knowledge of the product lines distributed by WAV
Participate in Company and supplier training to build knowledge of the wireless communications industry, wireless technology, WAV product lines, sales processes, and customer service standards
Collaborate with Sales, Customer Solutions, Operations, Warehouse, manufacturers, and other internal partners to fulfill customer needs
Adhere to and promote the WAV Fundamentals
Work toward established individual and team sales and service goals
Maintain an organized, professional, and customer-ready counter area
Perform other duties as directed by management