Counter/Inside Sales Associate

Sonepar • Burnaby, BC

77d • Onsite

About The Position

The Inside Sales/Counter Representative is responsible for looking after all customers coming into the facility to place/ pick up an order, incoming customer calls, handling customer orders, and communicating with customers regarding quotes, returns, and specs. The Inside Sales/Counter Rep will prepare and maintain sales order master files, customer lists, purchase orders with receipts, and make routine decisions according to company policies and guidelines. Duties also include checking inventory for product availability, providing delivery dates to customers, verifying prices, loading and unloading of regular shipments.

Requirements

• Minimum one year of Warehouse experience
• 2-4 years experience working in the electrical industry or equivalent knowledge
• High level of accuracy and attention to detail
• Excellent written communication skills and professional phone manners
• Able to work in a fast-paced environment
• Ability to lift up to 50LBS
• Must be willing to be Forklift trained

Responsibilities

• Handle incoming and outgoing customer calls in a professional manner
• Responsible for handling customer service requests which include order picking, order entry, pricing, order maintenance etc.
• Assist and support Account Managers with customer orders and requests
• Responsible for quoting customers
• Deal with product-related problems that customers may have, such as defective products and the return of products
• Responsible for spec products for customers
• Responsible for carrying out any other duties assigned by management

Benefits

• Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
• Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
• Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed