Counter Clerk

Montgomery County•Norristown, PA

7d•Onsite

About The Position

The Counter Clerk’s responsibilities include processing civil filings that are e-filed, mailed in, and brought over the counter, certifying copies of court filings, processing passport applications, processing appeals to higher court, and registering notary signatures. Promote an inclusive and equitable culture where all people, including those from diverse racial/ethnic, gender identity, age ability/disability, religion and socioeconomic backgrounds feel they belong and can thrive. Assist customers by filing civil documents, answering procedural questions, and processing copy requests. Review civil filings for the Court of Common Pleas, either over-the-counter, by mail, or through the electronic filing program, by ensuring the document conforms to filing requirements as determined by office policies and procedures, which are based on legal statutes. Process and docket filings that meet the requirements; prepare comprehensive and complete rejections for filings that do not meet the requirements. Process passport applications; take photographs of passport customers. Certify copies of court filings. Operate microfilm machine and utilize archival platform to locate older court records. Record notary signatures. Record transfer cases received from other counties and courts and notify proper parties of receipt of cases. Process appeals to Higher Court. Ensure proper payment is received for any filing that requires a fee. Generate receipts for fees collected; ensure daily deposit for checks and cash is correct. Ensure proper placement of daily deposit in the safe. Notify the Bookkeeping department of post-filing, abuse, and escrow payments. Answer phones and return voicemails; assist with inquiries, direct calls to proper departments and take messages for co-workers and supervisors. Assist the public, attorneys, and Courthouse staff on work-related issues in a professional manner. Able to organize and prioritize large volumes of work, meet deadlines, and deal with time-sensitive documents. Sort mail received from the post office and from overnight delivery services and process filings that are left in the drop box. Operate computer, time stamp machine, Court sealer, and other office equipment in the proper fashion. Possess knowledge of forms, be familiar with legal terms and keep current with changes in procedures. Deliver FedEx and UPS returns to their drop boxes as needed and regular mail to the post office on Friday afternoons. Additional responsibilities as assigned.

Requirements

Demonstrated commitment to valuing diversity and contributing to an equitable and inclusive working environment
Excellent verbal and written communication skills
Exceptional presentation and organizational skills
Computer literate
Ability to work effectively under pressure
Well organized; attention to detail
Promote a professional atmosphere
Must be a team player and contribute to a positive office environment
High school diploma or equivalent
Previous office experience

Nice To Haves

In-depth familiarity with the e-filing system and several other operations systems a plus

Responsibilities

Processing civil filings that are e-filed, mailed in, and brought over the counter
Certifying copies of court filings
Processing passport applications
Processing appeals to higher court
Registering notary signatures
Assist customers by filing civil documents, answering procedural questions, and processing copy requests
Review civil filings for the Court of Common Pleas, either over-the-counter, by mail, or through the electronic filing program, by ensuring the document conforms to filing requirements as determined by office policies and procedures, which are based on legal statutes
Process and docket filings that meet the requirements; prepare comprehensive and complete rejections for filings that do not meet the requirements
Process passport applications; take photographs of passport customers
Certify copies of court filings
Operate microfilm machine and utilize archival platform to locate older court records
Record notary signatures
Record transfer cases received from other counties and courts and notify proper parties of receipt of cases
Process appeals to Higher Court
Ensure proper payment is received for any filing that requires a fee
Generate receipts for fees collected; ensure daily deposit for checks and cash is correct
Ensure proper placement of daily deposit in the safe
Notify the Bookkeeping department of post-filing, abuse, and escrow payments
Answer phones and return voicemails; assist with inquiries, direct calls to proper departments and take messages for co-workers and supervisors
Assist the public, attorneys, and Courthouse staff on work-related issues in a professional manner
Organize and prioritize large volumes of work, meet deadlines, and deal with time-sensitive documents
Sort mail received from the post office and from overnight delivery services and process filings that are left in the drop box
Operate computer, time stamp machine, Court sealer, and other office equipment in the proper fashion
Deliver FedEx and UPS returns to their drop boxes as needed and regular mail to the post office on Friday afternoons
Additional responsibilities as assigned