Service Counter Clerk
Hugos Family Marketplace•Thief River Falls, MN
•$14 - $16•Onsite
About The Position
The Service Counter Clerk at Hugo's Family Marketplace is responsible for providing exceptional customer service by efficiently handling transactions, addressing customer inquiries, and ensuring a positive shopping experience. This role involves maintaining the service counter's operations, processing returns and exchanges, and upholding store policies to enhance customer satisfaction. Must be 18 + years or older to apply.
Requirements
- Must be 18 + years or older to apply.
- High school diploma or GED
- No prior work experience required
- Willingness to learn and follow procedures
- Ability to interact politely with customers
- Ability to greet customers and provide excellent service
- Capability to process returns, exchanges, and refunds efficiently
- Skill in answering customer questions and addressing complaints
- Proficiency in operating POS systems
- Ability to verify receipts, documentation, or identification when required
- Commitment to maintaining cleanliness and following store policies
- Effective communication skills
Nice To Haves
- Some college coursework or related experience
- 1–2 years in retail, cashier, or customer service roles
- Experience handling cash, POS systems, or returns
- Experience resolving customer complaints or issues
- Basic familiarity with store operations and inventory
Responsibilities
- Greet customers warmly and provide assistance with their inquiries and needs.
- Process returns, exchanges, and refunds accurately and efficiently.
- Answer customer questions and provide information about products and services.
- Handle customer complaints professionally and work towards resolving issues.
- Assist with special orders, rain checks, or store credits as needed.
- Operate POS systems to process transactions and verify receipts, documentation, or identification when required.
- Maintain the cleanliness and organization of the service counter area.
- Follow store policies and procedures to ensure compliance and consistency.
- Communicate effectively with team members and management to facilitate smooth operations.
Benefits
- Health, Dental, and Vision Insurance
- 401k
- Paid Time Off
- Holiday Pay
- Employee Discount
- Time & Half Holiday Pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
