Count Drop Team Supervisor

Soboba Casino•San Jacinto, CA

About The Position

The Count Drop Team Supervisor leads and develops the Count Drop Team and is responsible for the accuracy and compliance of count and drop operations. The supervisor helps perform daily count and drop work, ensures operations follow applicable gaming regulations, internal controls, and procedures, and coordinates equipment, staffing, schedules, and other involved departments. The role also supports employee hiring, training, scheduling, evaluation, counseling, discipline, motivation, and coaching. The supervisor must maintain a reliable attendance record and work schedule, protect company assets and confidential information, follow safety and security procedures, and support positive guest and team-member interactions. Other projects and duties may be assigned as requested.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent required.
Proficiency in Microsoft Excel, Word, and Outlook required.
Proficiency with the Kronos Payroll system.
Proficiency with the ADP system.
At least two years of experience operating MPS or MPX Cummins currency counters, including MPS 4100 or 8200 series.
At least two years of experience using IGT Drop Utility, CTA table drop, IGT ezpay, Aristocrat Oasis 360 count interface, Pit Boss, Bally’s SDS, and CMP.
At least three years of lead experience related to count and drop, or a combination of education, experience, and training that provides the required knowledge, skills, and abilities.
Must provide evidence of eligibility to work in the United States.
Must be able to obtain and maintain a valid Soboba Tribal Gaming Commission license.
Must submit to and obtain negative results on all drug and/or alcohol testing.

Nice To Haves

At least two years of Count Drop Team supervisory experience.

Responsibilities

Be prepared to fill in on the Drop and Count team daily.
Maintain accurate attendance records and issue counseling documentation for points accruals in accordance with casino policies and procedures.
Manage, train, counsel, and develop the Count/Drop Team so employees perform assigned duties effectively, efficiently, and in accordance with policies and procedures.
Monitor and review Count/Drop operations for compliance with gaming regulations, internal controls, and procedures.
Ensure the daily drop and count are completed accurately and in compliance.
Maintain an efficient operation through effective use of equipment and manpower, coordination with involved departments, and planning with management.
Immediately report malfunctioning equipment to the Count Drop Team Manager.
Maintain adherence to Count/Drop routes and schedules.
Review and maintain electronic copies of daily shift reports.
Protect and safeguard company assets.
Maintain a regular, reliable, and predictable work schedule and consistent attendance in accordance with business demands.
Perform special projects and other assigned responsibilities, tasks, or duties.
Assist with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
Follow company, safety, and security policies and procedures; report accidents, injuries, and unsafe work conditions to a manager; and complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect proprietary information, and safeguard company assets.
Welcome and acknowledge guests according to company standards and anticipate and address their service needs.
Communicate clearly and professionally and maintain positive working relationships to support shared team goals.

Benefits

401(k) plan
Employer-paid basic life insurance, with the option to purchase supplemental life insurance
Medical coverage available to employees at a significantly reduced cost
Dental and vision coverage paid for the employee
Employee Assistance Program
Wellness program, including an annual health fair, wellness education, and incentive programs
Paid time off
Team-member recognition and reward programs, including quarterly and annual programs
Team-member incentives
Discounted team-member meals