Count Drop Team Supervisor

Soboba Casino•San Jacinto, CA

About The Position

The Count Drop Team Supervisor provides leadership and professional development for the Count Drop Team and is responsible for the accuracy of the count and drop process and ensuring operations comply with Minimum Internal Control Standards. The supervisor is expected to be ready to fill in on the Drop and Count team daily, maintain the count/drop route and schedule, and ensure the work is completed accurately and in compliance. The role involves managing, training, counseling, and developing team members; monitoring operations for compliance with gaming regulations, internal controls, and procedures; maintaining attendance and shift records; coordinating equipment, staffing, and departments; and safeguarding company assets. The supervisor also supports employee hiring and management activities and follows company, safety, security, and guest-service standards. The position requires a regular, reliable, and predictable work schedule and consistent attendance.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent required.
Proficient in Microsoft Excel, Word, and Outlook.
Proficient in the Kronos Payroll system.
Proficient in the ADP system.
At least two years of experience operating MPS or MPX Cummins currency counter MPS 4100 or 8200 series.
At least two years of experience using IGT Drop Utility, CTA Table Drop, IGT EZ Pay, Aristocrat Oasis 360 count interface, Pit Boss, Bally's SDS, and CMP.
At least three years of lead experience related to count and drop, or a combination of education, experience, and training that provides the required knowledge, skills, and abilities.
Provide evidence of eligibility to work in the United States.
Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.
Must submit to and obtain negative results on all drug and/or alcohol testing.

Nice To Haves

At least two years of CDT supervisory experience.

Responsibilities

Be ready to fill in on the Drop and Count team on a daily basis.
Maintain accurate attendance records and issue appropriate counseling documentation for points accruals according to casino policies and procedures.
Manage, train, counsel, and develop the Count/Drop team so members can perform their duties effectively, efficiently, and in accordance with policies and procedures.
Monitor and review all aspects of Count/Drop operations for compliance with applicable gaming regulations, internal controls, and procedures.
Ensure the drop and count are performed daily, accurately, and in compliance.
Maintain an efficient operation through utilization of equipment and manpower, coordination with involved departments, and planning with management.
Report malfunctioning equipment to the Count Drop Team Manager immediately.
Maintain and ensure adherence to the Count/Drop route and schedule.
Review and maintain electronic copies of daily shift reports.
Protect and safeguard company assets.
Maintain a regular, reliable, and predictable work schedule in accordance with business demands and a consistent attendance record.
Perform special projects and other responsibilities, tasks, or duties as requested.
Assist in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
Follow company, safety, and security policies and procedures; report accidents, injuries, and unsafe work conditions to a manager; and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge guests according to company standards and anticipate and address guests' service needs.
Speak with others using clear and professional language.
Develop and maintain positive working relationships and support the team in reaching common goals.

Benefits

401(k) plan
Employer-paid basic life insurance, with the option to purchase supplemental life insurance
Medical coverage available to employees at a significantly reduced cost
Dental and vision coverage paid for the employee
Employee Assistance Program
Wellness Program, including an annual health fair, wellness education, and incentive programs
Paid Time Off
Quarterly and annual reward and recognition program
Team member incentives
Discounted team member meals