Counselor - Agency & Behavioral Support

ST ANNE INSTITUTE•Albany, NY

105d•$0 - $23

About The Position

The Agency and Behavioral Support (ABS) Counselor works under the direction of the Program Manager of Agency and Behavioral Support. The counselor provides support, coordination, and training across programs to help ensure a safe and therapeutic treatment environment. The role also serves as a professional role model by demonstrating appropriate skills and following agency policies and procedures. The position is full-time, 40 hours per week, with evening shifts and rotating weekends. The starting hourly rate is $22.70.

Requirements

High school diploma or GED.
At least six months of experience working with children and families with mental or behavioral health issues; preferably in a residential treatment setting.
Proficiency in Therapeutic Crisis Intervention (TCI).
Excellent verbal and written communication skills, with attention to detail.
Strong computer skills, including proficiency in Microsoft Outlook, Word, and Excel.
Ability to work collaboratively and effectively as a team member.
Ability to maintain confidentiality.

Responsibilities

Provide agency staff with guidance in performing their duties.
Manage off-site and in-house visits and assist with coordinating staff assignments for transportation.
Assist the Medical Clinic with scheduling medical appointments and hospital supervision.
Assist outside visitors and families upon arrival and direct them to appropriate areas.
Oversee crisis situations, conduct frequent agency checks, and direct staff to ensure agency safety.
Ensure immediate post-crisis response follows Therapeutic Crisis Intervention (TCI) standards and guidelines.
Maintain an accurate and current daily log, census, record of client movement, staff list, and assigned crisis teams.