Counselor
About The Position
The Counselor provides education counseling and support to authorized clients, including transitioning Soldiers and Families, in accordance with Army policy, regulatory guidance, site Standard Operating Procedures, and other current written directives. The role determines and documents clients’ education goals, develops individual education plans, monitors progress, and provides individual and group counseling in person or through electronic methods. GoArmyEd is the primary tool for education counseling and must be used during all one-on-one counseling sessions. The Counselor assists clients with education benefits, school admissions, military school or commissioning program requirements, financial aid applications, scholarships, and enrollment in current and emerging ACES programs. The role also conducts program briefings, schedules and interprets tests and assessments, resolves GoArmyEd CRM cases, prepares reports, supports special events, and assists with promotion-point calculations and memorandums. The position may cross-train for other roles, such as Reception and Administration or Test Examiner, with additional duties and requirements provided upon hiring. The position is based in a professional environment at an Army Education Center or Soldier for Life Center on a Joint Base or Army installation, as determined by the Government. The Government provides access to computers, phones, copy machines, and fax machines. Travel may be little to none. The position has no supervisory responsibilities. Candidates must be able to obtain a National Agency Check with Inquiries and a Department of Defense Common Access Card to access Government installations and information systems. The role requires at least one year of relevant experience and a bachelor’s degree with specified coursework. This is a civilian position and does not require military service.
Requirements
- At least one year of relevant experience.
- Bachelor’s degree from a college or university accredited by a national or regional accrediting agency recognized by the U.S. Department of Education.
- The degree must include or be supplemented by at least 24 semester hours in one or a combination of these fields, with at least one course from one or more of them: Tests and Measurements; Adult Education; Educational Program Administration; Curriculum Development or Design; Teaching Methods; Guidance and Counseling; Career Planning; or Occupational Information.
- Working knowledge of Microsoft Office programs and computer operations.
- Ability to use online education systems such as GoArmyEd.
- Ability to obtain a National Agency Check with Inquiries and a Department of Defense Common Access Card.
- Ability to stand for long periods while facilitating two-day higher education track classes and sit for long periods while conducting individual and follow-up counseling sessions.
Responsibilities
- Follow site Standard Operating Procedures and other Government-provided written directives.
- Determine and document clients’ education goals, develop individual education plans, and monitor progress toward those goals.
- Provide individual and group counseling to authorized clients in person or through electronic methods.
- Document counselor support sessions in clients’ GoArmyEd education records.
- Provide information and advice on veterans’ education benefits.
- Assist clients with admission requirements for military schools and commissioning programs.
- Assist clients with school admission applications, veterans’ education benefits, FAFSA, scholarships, and other student and financial aid applications.
- Conduct briefings on ACES programs and services.
- Facilitate enrollment in current and emerging ACES programs supporting the Soldier Life Cycle.
- Schedule tests and assessments, interpret results, and counsel clients regarding readiness to participate in ACES programs.
- Resolve queued Soldier GoArmyEd Customer Relation Management cases.
- Prepare reports in accordance with applicable DoD, Army, and other regulatory guidance.
- Use ACES customer management systems, such as the Customer Management Tool (CMT).
- Support special events as requested by the Education Services Officer, such as college fairs and graduations.
- Assist clients in calculating promotion points and preparing promotion point memorandums.
- Maintain a clean, neat, professional, and orderly personal work area or office.
- Ensure computers and peripherals are clean and operational.
- Provide education transition counseling responsive to transitioning Soldiers’ and Families’ interests and needs.
- Use GoArmyEd resources at all one-on-one counseling sessions.
- Assist transitioning clients in establishing education goals and developing individual education plans supporting career goals.
- Analyze and interpret test data and capability or needs assessments for use in individual education plans.
- Help clients maximize veterans’ education benefits, scholarships, and other resources to meet their stated goals.
- May cross-train for other roles as needed, including Reception and Administration or Test Examiner.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
