Counselor Program Support

WESTCARE INC•Pinellas Park, FL

7d•$22 - $25

About The Position

The Counselor – Program Support provides counseling and clinical support across assigned residential and outpatient programs, based on program needs, staffing levels, client census, vacancies, employee absences, and other coverage requirements. The role is a flexible clinical resource and may be assigned to different programs, locations, levels of care, and schedules to maintain continuity of client services. Duties include individual, group, and family counseling; client screening and assessment; development and monitoring of Individual Treatment/Service Plans (ITP/ISP); clinical documentation; participation in interdisciplinary treatment teams; crisis intervention; discharge planning; and coordination of referrals and ancillary services. The counselor is expected to adapt to each assigned program’s policies, workflows, client populations, documentation requirements, and service delivery models while upholding consistent clinical, ethical, regulatory, and organizational standards. Work takes place across residential, outpatient, office, community, and other assigned settings. Regular travel between program locations is required, and schedules and assignments may change based on operational and client-service needs. The role involves direct contact with clients of varying ages, backgrounds, diagnoses, levels of functioning, and treatment needs, including in fast-paced or emotionally charged environments.

Requirements

Minimum bachelor’s degree from an accredited college or university, majoring in counseling, social work, psychology, nursing, rehabilitation, special education, health education, or a related human services field.
Ability to adapt quickly to different programs, client populations, levels of care, and service delivery environments.
Ability to organize and prioritize responsibilities while transitioning between programs and assignments.
Ability to learn and consistently follow program-specific clinical, documentation, contractual, and operational requirements.
Ability to work independently while integrating effectively into multiple interdisciplinary teams.
Strong clinical judgment and ability to respond appropriately to changing client and program needs.
Willingness and ability to work a flexible schedule based on program coverage needs.
Willingness and ability to travel between assigned program locations as required.
Ability to maintain continuity, professionalism, and service quality in changing environments.
Valid driver’s license and ability to obtain and maintain WestCare vehicle insurance.
Ability to obtain and maintain successful background clearance.
CPR Certification, First Aid Certification, and an annual Tuberculosis test.
Ability to meet new requirements that may be issued during employment by local, state, or federal authorities or funders, including vaccination requirements.
Ability to perform the essential physical and mental duties with or without accommodation, including occasional lifting and carrying up to 75 pounds, mobility in office, residential, or outdoor settings, and use of approved physical and mental/verbal de-escalation techniques.
Ability to collect and analyze complex numerical, written, and verbal information; cooperate and communicate with clients, coworkers, managers, the public, and employees at all levels; and work under stress in emotionally charged settings.

Nice To Haves

CAP preferred.

Responsibilities

Provide temporary, supplemental, and ongoing counseling coverage within assigned residential and outpatient programs based on operational and client-service needs.
Accept assignments across programs, locations, shifts, and levels of care as directed to support continuity of services and appropriate staffing coverage.
Provide individual, group, and family counseling services consistent with the assigned program and client population.
Conduct client screenings, assessments, and interviews to determine needs, service appropriateness, treatment recommendations, and referrals.
Develop, implement, review, and update Individual Treatment/Service Plans based on clients’ strengths, needs, abilities, preferences, and treatment goals.
Complete clinical documentation accurately and on time, including assessments, progress notes, treatment plans and reviews, discharge documentation, and other required records.
Learn and follow the clinical procedures, documentation standards, schedules, workflows, and contractual or regulatory requirements applicable to each assigned program.
Participate in interdisciplinary treatment team meetings and collaborate with program staff on client progress, treatment needs, referrals, transitions in care, and discharge planning.
Monitor and assess client behavior, progress, treatment participation, and changes in clinical needs.
Provide crisis intervention and de-escalation, taking appropriate action to support the safety of clients, employees, and others.
Help maintain continuity of scheduled groups, individual counseling sessions, assessments, and other required clinical services during staffing shortages or coverage gaps.
Coordinate appropriate referrals for ancillary, continuing-care, community-based, and other supportive services.
Communicate with leadership and assigned program teams about client needs, clinical concerns, coverage needs, and continuity-of-care issues.
Maintain professional boundaries and ethical and professional standards in interactions with clients and employees.
Maintain confidentiality and comply with applicable federal, state, contractual, accreditation, and organizational requirements governing client services and clinical records.
Remain flexible and ready to transition between assignments as organizational and program needs change.
Report unusual incidents, safety concerns, and other matters requiring leadership or regulatory notification in accordance with established procedures.
Maintain regular and reliable attendance and availability to provide coverage across assigned programs.
Follow WestCare policies and procedures and embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation.
Perform other duties as assigned.