Counseling Program Manager - College of Humanities and Social Sciences

Grand Canyon University • Phoenix, AZ

3d • Onsite

About The Position

Grand Canyon University is seeking a full-time Counseling Program Manager for the College of Humanities and Social Sciences. This role is key in driving the daily operations of GCU’s Counseling programs, supporting student success, and making an impact on a growing academic community. The position involves coordinating program aspects, developing guidelines, managing data, preparing program approval documents, serving on committees, and acting as a liaison for accreditation bodies and students.

Requirements

• Master’s degree in professional counseling, clinical mental health counseling, school counseling, or other related counseling degree.
• Licensed in a counseling related field such as professional counseling.
• Two or more years of experience in the counseling field.
• One or more years of post-secondary academic experience in any capacity.
• Knowledge of Internet software and Microsoft Office.
• Knowledge of academic platforms and related tools/software.
• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Write reports, business correspondence, and procedure manuals.
• Effectively present information and respond to questions from groups of mangers, clients, customers, and the general public.
• Must be able to pass preemployment investigations.
• Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

Responsibilities

• Coordinate all aspects of a “program” to achieve stated goals.
• Responsible for drafting program/process guidelines and documenting all needed guidelines to achieve any accreditation needed.
• Coordinate data collection, analysis, and preparation of required reports regarding programs.
• Prepare documents required for approval of new or revised academic programs or initiatives.
• Serve on counseling related committees as needed.
• Contact/Liaison for NBCC and students for national exam information.
• Provide administrative oversight of practicum and internship clinical site supervisors, ensuring verification of qualifications, licensure, supervision training, and documentation in compliance with accreditation standards.
• Assist with review and update of practicum and internship policies, procedures, and trainings.
• Assist in addressing practicum and internship concerns raised by students, site supervisors, practicum, and practicum/internship course faculty supervisors, etc.
• Responsible for maintaining partnerships and communication with the Office of Field Experience (OFE), Faculty Training and Development (FT&D), Faculty Services (FS), and other GCE related support services.
• Responsible for all student academic data analysis.
• Assist faculty and college/university administration with creating improvement plans to enhance student learning/performance.
• Facilitate the programmatic review.
• Track all student data, e.g., withdrawals, failure.
• Develop report format and presentation format as required to present data for decision making.
• Participate in academic committee meetings as appropriate.
• Recommend and execute improvements for academic internal processes within college.
• Serve as the key liaison with programmatic issues and informs college/university administration as appropriate.
• Troubleshoot student issues through research and internal investigation and ensures a high level of student service.
• May intervene in course/class substitution to ensure resources are available to maintain classroom learning.
• May act as primary contact for all student and practicum/intern issues related to programs and is responsible for coordinating the resolution of student issues at the college level. Ensures that students receive a response within a reasonable period.
• May be involved in outreach activities or campus activities which contribute to campus life and student/staff engagement.
• Support the program by updating all collateral material, catalog, websites, and provides key information updates to all.
• Delegates/assigns projects to others as necessary.
• Assist with the hiring, supervision, and evaluation of student workers or other resources needed to achieve program objectives. Delegates/assigns projects to others as necessary.
• Other duties as assigned.

Benefits

• medical, dental, vision, life and disability insurance
• flexible spending accounts
• a 401K savings plan
• Paid time off to volunteer in the community or at GCU sponsored events
• Generous time off plan
• 11 paid holidays
• Free covered parking
• Education Tuition Discount Program for full-time employees, their spouses, and dependent children
• Free on-site gyms on campus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level