Counsel, Practice Management, Practice Supports and Resources, Professional Development and Competence (Remote, Toronto)

Law Society of Ontario

2d•Remote

About The Position

Acts as a subject matter expert and confidential source of guidance for licensees relating to the Rules of Professional Conduct, the Paralegal Rules of Conduct, select by-laws under the Law Society Act, and other ethical, professionalism and practice management issues. Exercises a high degree of judgment, discretion, and autonomy while providing guidance on these topics.

Requirements

Requires an LLB or JD and an L1 license in good standing with the Law Society of Ontario.
Requires a minimum of 5 years’ experience practising law.
Microsoft Office Suite / 365 ( (Word, Excel, PowerPoint, etc.).
Customer service skills
Negotiation skills with tact and diplomacy
Analytical and problem-solving skills
Project coordination, prioritization, and time management skills
Business acumen and data-driven decision-making
Interpersonal, oral, and written communication, and presentation skills
Organizational and multitasking skills with attention to detail
Mathematical acumen
Relationship Management

Nice To Haves

French language skills are an asset.
Online information provision and learning technologies and environments are an asset.
Social media, artificial intelligence, and collaborative learning tools

Responsibilities

Provides subject matter expertise to licensees in response to escalated Practice Management Helpline (PMH) inquiries within the PMH mandate, and directs licensees to practice supports and resources.
Responds to escalated calls based on their factual complexity, novelty, or potential risk to the public or licensee.
Conducts risk assessment and provides direction relating to guidelines, case law, and other resources available through the Law Society or other organizations.
Acts as a subject matter expert for other departments and divisions on issues within the PMH mandate (e.g., teaching, presenting, collaborating, drafting, and providing comments on draft materials where the issues relate to the PMH mandate).
Identifies emerging issues and actively participates in a team response to these issues and trends.
Assists with and contributes professionalism and practice management expertise to resource development, Coach and Advisor Network and CPD Accreditation functions, inter-departmental or inter-divisional requests for assistance or input, PSR working groups and special projects, and Law Society-wide initiatives.
Contributes expertise in professionalism and practice management matters to Coach and Advisor Network and CPD Accreditation.
Maintains existing practice management resources and develops new content for multi-media resources designed to improve compliance and/or competence.
Actively promotes professionalism and practice management supports and resources.
Remains up-to-date on new developments in the fields of legal education, technology, fraud, ethics, professional responsibility, and practice management.
Engages in continuous gathering and analysis of information and recent trends in the fields of legal and adult education, technology, ethics, professional responsibility and practice management to assess licensee needs and identify emerging professionalism and practice management issues.
Provides direction to external licensees, consultants or vendors.
Fosters a positive team environment by valuing team input, recognizing the contribution of volunteers and other Law Society staff, resolving conflicts, strengthening the team’s collective skills and encouraging a growth mindset, creativity and problem-solving.
Participates as a member of working and project groups and is expected to demonstrate flexibility and commitment to the team and PSR Department to support other employees to meet deadlines and provide services to licensees.
Provides new staff onboarding support, cross-training, and vacation coverage.
Develops and maintains positive relations with other departments and, on an ad hoc basis, liaises with legal associations and other organizations or stakeholder groups, serving the profession to identify issues requiring action by the Law Society, ensuring appropriate coordination of service delivery to licensees.