Counsel I – Litigation & Complaints Management

Reprise Financial•,

2d•$160,000 - $170,000•Remote

About The Position

Reprise Financial is seeking a business-minded attorney to own and manage their approach to litigation and consumer complaint management. This role sits at the center of their risk strategy, with direct impact on how they proactively manage litigation exposure, respond to regulatory scrutiny, and scale a best-in-class complaint management program in a highly regulated environment. Reporting to the General Counsel, this individual will serve as the primary legal lead for all litigation and escalated dispute matters—partnering closely with teams across compliance, operations, and risk, while leading and optimizing their use of outside counsel. They will play a key role in translating litigation trends and complaint insights into practical, forward-looking solutions that protect the business while supporting business objectives. This is a high-visibility, high-impact role ideal for someone who thrives in a fast-paced environment, enjoys solving complex problems, and wants to operate as a true strategic legal partner to the business. The role may also include people management responsibilities as the function scales.

Requirements

Juris Doctor (J.D.) from an accredited law school and active bar membership in good standing
5+ years of experience handling consumer financial services litigation, which can include a combination of law firm and in-house experience
Strong working knowledge of federal and state consumer protection laws and financial services regulations
Proven ability to independently manage complex litigation matters while balancing legal risk and business priorities
Experience operating in a fast-paced, evolving, financial services or fintech environment
Strong business judgment with the ability to translate complex legal concepts into clear, actionable guidance for non-legal stakeholders
Data-driven mindset, with the ability to identify trends in litigation and complaints and turn insights into preventative strategies
Excellent analytical, problem-solving, and decision-making skills with high attention to detail
Strong communication and stakeholder management skills, with a track record of effective cross-functional partnership
Demonstrated ownership mentality, with the ability to drive initiatives forward and influence legal outcomes
High degree of integrity, professionalism, and sound judgment

Nice To Haves

Experience in consumer lending and/or bank sponsorship programs preferred

Responsibilities

Independently manage a portfolio of litigation, arbitration, pre-litigation disputes, and third-party claims from intake through resolution
Develop legal strategy and defense positions, including reviewing pleadings, preparing for depositions, and guiding case execution
Direct and manage outside counsel to ensure high-quality, cost-effective representation aligned with business objectives
Conduct and oversee internal investigations related to regulatory, compliance, or operational issues
Partner with business and compliance teams to identify emerging risks and implement proactive mitigation strategies based on litigation trends
Review and respond to escalated consumer complaints, including those submitted to regulatory agencies, ensuring timely, compliant responses
Partner with operational teams to develop and maintain scalable complaint management processes, procedures, and response frameworks
Analyze complaint trends and root causes, collaborating cross-functionally to implement preventative measures and reduce legal exposure
Serve as a trusted advisor to internal stakeholders, providing clear, practical legal guidance
Drive alignment between legal, compliance, and business teams to strengthen risk management practices
Support ongoing process improvements and contribute to a culture of accountability, integrity, and operational excellence

Benefits

Comprehensive medical, dental, and vision coverage
Contributions to a Health Savings Account (HSA)
Access to an Employee Assistance Program (EAP)
401(k) program, featuring a Safe Harbor Match (100% of the first 3% and 50% of the next 2%)
Accrued time off
Company holidays
Sick time
3 floating holidays
12-week Paid Parental Leave
Market-driven salary and bonus opportunities
Robust tech package