Council Assistant

Baltimore City•Cocoa, FL

3d•$51,085 - $83,263•Hybrid

About The Position

The District 12 Constituent and Community Services Liaison serves as the primary point of contact for constituent services, leading efforts to address and resolve constituent inquiries, concerns, and service requests in a timely and effective manner. This role acts as the principal liaison between the Councilmember and a broad range of stakeholders, including residents, community organizations, neighborhood associations, and City agency representatives, fostering strong partnerships and ensuring responsive government services. As an official representative of the District 12 Office, the Liaison attends community meetings, civic events, and stakeholder engagements on behalf of the Councilmember when appropriate, strengthening the office's visibility and community presence. The position also supports the office's communications strategy and team by distributing timely updates and important information to community partners and stakeholders, as well as capturing photos and videos of the Councilmember at public events and meetings to support outreach and public engagement initiatives.

Requirements

Graduation from an accredited high school or possession of a GED certificate.
A bachelor’s degree is highly preferred, although three (3) years of experience in community service work, program coordination, or a related field can be considered.
An equivalent combination of education and experience may be considered.
Knowledge of administrative principles and practices
Knowledge of the organization and functions of legislative bodies
Ability to build and maintain effective relationships with diverse stakeholders
Ability to represent the Councilmember in public settings
Ability to investigate and resolve constituent concerns
Ability to manage confidential information
Strong written and verbal communication skills
Ability to support coordination and daily operations of a Council office
Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed.
This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

Nice To Haves

A bachelor’s degree

Responsibilities

Serve as the lead for constituent services by responding to, tracking, and resolving constituent inquiries, concerns, and service requests in a timely and effective manner.
Act as the primary liaison between the Councilmember and key stakeholders, including constituents, city agency liaisons, community organizations, and neighborhood leaders.
Coordinate and support special projects and initiatives, including collaborating with interns and volunteers as assigned.
Support the office’s communications team and outreach efforts by distributing time-sensitive information to community organizations and stakeholders, as well as capturing photographs and videos of the Councilmember at meetings, events, and community engagements.
Conduct site visits to neighborhoods and areas of concern to assess conditions, document issues, and provide accurate information to support the Council Office’s response and advocacy efforts.
Constituent services (responding to and resolving complaints and inquiries)
Serving as a liaison between the Councilmember and stakeholders (constituents, agencies, community leaders)
Representing the Councilmember at meetings, hearings, and community events
Conducting legislative and policy research
Coordinating or supporting projects, including work with interns or volunteers
Monitoring or supporting office budget and expense tracking
Recommending or supporting policy and administrative initiatives