Cosmetologist

Peek'n Peak•Clymer, NY

About The Position

The Cosmetologist performs a variety of services at the Spa at the Peak, including skin treatments, head spa services, facial massage, body treatments, skin care consultations, and chemical exfoliation. The role also involves building positive relationships with spa guests, sharing knowledge of spa services and products, recommending retail products, and helping identify guest needs that can inform menus, packages, and upgrades. The Cosmetologist maintains an organized, clean, and welcoming work area; manages supplies and equipment responsibly; and coordinates with the Spa Manager on daily operations, events, and promotions. The employee assesses guest satisfaction, addresses concerns, and follows department, resort, and company policies, procedures, and safety rules.

Requirements

High school diploma or GED equivalent.
New York State license and proper registration to practice Cosmetology.
Professional demeanor, positive attitude, and communication skills to work with guests and associates at all levels.
Ability to develop an understanding of concepts, practices, pre-established guidelines, and company procedures.
Ability to perform frequent hand manipulation and repetitive motions using the wrists, hands, and/or fingers.
Ability to maneuver objects weighing up to 50 pounds and to maneuver and position oneself frequently.
Flexibility to work evenings, weekends, and holidays, and willingness to adjust scheduled hours based on business needs.

Nice To Haves

1–2 years of experience in a professional spa environment is strongly preferred.

Responsibilities

Perform spa services, including skin treatments, facial massage, body treatments, skin care consultations, chemical exfoliation, and head spa services.
Develop and maintain positive, professional relationships with spa guests.
Maintain working knowledge of spa services, packages, promotions, and retail products.
Use sales techniques to maximize profits.
Educate guests about available products and recommend products for home use.
Identify guest wants and needs to help create spa menus, packages, and upgrades.
Begin and end scheduled treatments on time and to the guest’s satisfaction.
Follow procedures for securing and storing spa inventory and equipment and for securing money, credit, and financial transactions.
Replenish supplies, inventory, and uniforms in a timely and efficient manner, and minimize misuse or breakage of supplies.
Keep work areas and surrounding spa areas clean and free of clutter.
Communicate with the Spa Manager regarding daily operations, special events, and promotions while ensuring guest satisfaction.
Assess guest satisfaction, evaluate trends, resolve guest concerns or complaints, and make improvements accordingly.
Follow department, resort, and company policies, procedures, and safety rules.
Perform other duties as assigned.