Trainer

WellBiz Brands•Los Angeles, CA

13d•Onsite

About The Position

Drybar is seeking a hair stylist educator / trainer who is passionate about hair stylist training and who gives a killer blowout. As an educator / trainer leader in our amazing shop, you will enjoy perks such as bonuses, additional commission available based on shop performance, commissions on retail, braids, updos, extensions, & add-on services, paid blowout, braid, and updo training, and opportunities to grow through management and additional expanded roles. We are looking for a rockstar hair stylist educator who has a preferred minimum of 1 year experience as a hairstylist or cosmetologist trainer or educator in the beauty industry in a hair salon, barber shop, or spa environment, holds a current and valid state Cosmetology license, has strong organizational skills and can drive a very positive, learning and development focused culture, is able to communicate in the best and worst situations to achieve the desired result and find the best solution for all, has a proven track record of stellar customer service, and can pivot easily with finesse in even the most difficult moments and multi-task with ease.

Requirements

High school diploma or general education degree (GED)
Current Cosmetology license
2+ years’ experience as a stylist
Computer skills to learn new systems quickly, along with proficiency in Word, Excel and Outlook.
Ability to always maintain confidentiality.
Excellent verbal and written communication skills required.

Nice To Haves

Preferred minimum of 1 year experience as a hairstylist or cosmetologist trainer or educator in the beauty industry in a hair salon, barber shop, or spa environment
Experience in multi-unit/multi-state retail operations and consumer products organizations.
Bilingual Spanish

Responsibilities

Supports one (1) surrounding Drybar shops depending on geographic market and their team members with proper auditions, training, understanding of new products; retail supplies, shop compliance, providing a positive morale approach, implement problem solving strategies and execute impeccable delivery of tasks.
Manage service quality by upholding Drybar standards, including quality control checks in all area shops, providing feedback to the shop management, and reporting observations to the company senior leadership team.
Facilitate training to maintain consistent and effective training for all shop team members while keeping in accordance with what is outlined in the Drybar standards.
Conduct and lead orientation training for all new hire training to include the proper Drybar blowout techniques, new hire paperwork, onboarding, services offered, and client experience training. Confirm that all training is conducted in a timely manner of 3 days for all new hires and 1-2 days for rehires and/or depending on the needs of the stylist.
Identify on-going training and developmental needs for stylists. Recommend areas of needed development, as well as congratulating successes on a regular basis, and articulate in a constructive and factual manner.
Provide in-person shop support. Able to complete a minimum of 20 blowouts weekly to lead by example and help increase client count across market.
Conduct stylist interviews and auditions to assess talent based on stylists’ technical capabilities.
Train team members on new products and tools. Confirm communication of special product, merchandising and services promotions to all team members. Will be responsible for training others how to communicate promotions to clients or train stylists to technically perform the services being offered.
Serves as a member of the leadership team by assisting in the management of shift leads, stylists, and bartenders requiring thorough understanding of the team member handbook, state supplement and all company policies, processes and procedures.
Ensure all company procedures and policies, federal, state and local regulations, health department and cosmetology board required standards of compliance and operations are met.
Adhere to Drybar’s Timekeeping Policy. Responsible for reporting all time worked for self and others, including any work performed off shop premises, in a timely fashion to management.
Monitor shop inventory: regularly check all retail supplies; may assist with stocking product, tools and supplies. May support inventory management at the direction of Area Manager.
Responsible for providing staff with weekly information as it relates to styling services, product launches, and/or when directed by management. Assist with administrative tasks as assigned.
Responsible for providing sales and training feedback, education results and other metrics to gauge effectiveness of training to management.
Participates in Area Shop Educator and leadership conference calls to provide partnership and create solutions to address business needs around technical education and to drive sales.
Provide ongoing advanced education for your assigned shops and ensure stylists are meeting the 45-minute requirement on managing a blowout.
Provides excellent customer service, responding to all inquiries within 8 or less working hours.
Participate fully in meetings, trainings and team building events.
Follow and comply with the Company's Employee Handbook, policies, and procedures and work rules.
Adhere to the concept of team, aligning to and supporting the company’s vision, mission, and goals.
Performs other duties as assigned.