Cosmetic Sales Coordinator - 12 Month Contract

Rejuvenation•Calgary, AB

2d•Remote

About The Position

Welcome to Rejuvenation! Rejuvenation Medical Group is Western Canada’s fastest-growing family of dermatology and multi-disciplinary medical offices. From modest beginnings dating back to 1984, Rejuvenation is a pioneer in delivering exceptional care to communities in Alberta, British Columbia, and Ontario. We specialize in skin health, dermatologic concerns, and an array of cosmetic and aesthetic services for all skin types. At Rejuvenation, the possibilities are endless. Rejuvenation proudly offers career advancement opportunities through ongoing training and educational support. For those looking to take their career to new heights, our organization is perfect for you. Rejuvenation is consistently growing into new markets and promoting talent from within; we love to see our employees succeed!

Requirements

Diploma or certification in Aesthetics, Customer Service, or Business Administration (medical aesthetics experience preferred).
Minimum of 1-3 years’ experience in a cosmetic, medical spa, or customer experience role.
Strong understanding of skincare products, cosmetic treatments, and aesthetic terminology.
Exceptional interpersonal, communication, and problem-solving skills.
High level of professionalism and empathy when interacting with clients.
Proficiency in scheduling or CRM software and Microsoft Office applications.

Responsibilities

Serve as the primary point of contact for clients throughout their cosmetic journey.
Build strong relationships with clients via telephone by providing professional, attentive, and knowledgeable service.
Educate clients on available cosmetic treatments, products, and service options suitable for their goals and skin type.
Manage client profiles, interactions, and scheduling effectively within the CRM system.
Support clinicians and medical aestheticians by coordinating treatment schedules, consultations, and follow-up appointments.
Maintain accurate and confidential client records, ensuring documentation reflects treatment progress and feedback.
Promote clinic services and products by communicating benefits and outcomes in a personalized, and ethical manner.
Address client concerns or questions proactively, escalating issues to management when needed.
Monitor client satisfaction and participate in improvement initiatives related to the guest experience.
Perform additional administrative or operational duties to support clinic efficiency as directed by the Clinic Operations Manager.
This position is largely phone-based, emphasizing client communication and coordination, with limited in-person interaction.