Seasonal Beauty Advisor, Evergreen Plaza
About The Position
The Cosmetic Sales Colleague, also known as a Beauty Advisor, is a trusted beauty expert who creates personalized and inspiring shopping experiences that build customer confidence and drive sales. The role involves providing expert advice, product demonstrations, tailored consultations that may include makeup application and skincare recommendations, and education about beauty products and trends. The colleague builds and manages customer relationships through follow-up, virtual outreach, and personalized service while working toward sales goals. Colleagues prepare the sales floor by keeping it clean, organized, and shoppable; reviewing goals, new arrivals, top sellers, trends, and promotions; and maintaining counters, signage, pricing, and merchandise presentation. They welcome customers, learn their needs, recommend products, promote loyalty benefits, and provide attentive service through the end of each transaction. They also collaborate with teammates and pursue ongoing learning to improve customer service and sales results. Availability must include days, evenings, weekends, and holidays. Schedules include weekend shifts, with hours dependent on business needs and colleague availability. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled for 12–24 hours per week.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, digital tools, computers, handheld equipment, and cash registers to perform job functions and process transactions.
- Ability to talk, lift, move constantly, stand, reach with arms and hands, stoop, kneel, crouch, and climb ladders.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Welcome customers and create friendly, personalized conversations and lasting customer relationships.
- Uncover customer needs and provide tailored beauty advice, consultations, product demonstrations, makeup application, and skincare recommendations.
- Educate customers on beauty products, including their benefits and use, and stay current on trends, new products, promotions, and product launches.
- Build and manage a loyal client base through consistent follow-up, virtual outreach, personalized service, and clienteling tools.
- Meet and surpass daily sales goals by delivering exceptional customer service.
- Acquire new customers by opening credit accounts and sharing loyalty program benefits.
- Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Participate in sales events and ongoing training and vendor education.
- Collaborate with colleagues and support team members in serving customers and the community.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
