Correspondence/ Scanning Rep

Redeemer Health•Philadelphia, PA

13h•Onsite

About The Position

Responsible for processing all incoming correspondence to the Central Business Office. Ensure all documents are date stamped, scanned timely and accurately to the appropriate folders in the Electronic Document Management (EDM) system and distributed to appropriate CBO staff or HRHS department. Assists in Customer Service and other CBO teams when required. Responsible to meet daily/weekly productivity and quality reasonable work expectations. Collaborates with Health System departments to achieve the HRHS CBO key performance metric targets established by Senior Leadership. Responsible for processing all incoming correspondence. Performs sorting and scanning/copying functions for Hospital, HRPAS and ASC documents Daily cash reports EOBs/remittances/correspondence Financial Assistance applications Insurance correspondence Incoming faxes Responsible to achieve CBO quality and productivity guidelines. Provides feedback to management regarding any issues or repetitive errors that may be encountered during claim review and submission. Ensures compliance with all state and federal billing regulations and reports suspected compliance issues to Manager. Ensures all correspondence is scanned to the appropriate folders in the Electronic Document Imaging Management (EDM) system. Ensures all correspondence is date stamped and the appropriate patient encounter identification is noted on various files prior to scanning to folder Coordinates and fulfills requests for patient bills, ensures appropriate signed HIPPA releases. Researches return mail for correct address information. Assists with the processing of credit card transactions through the merchant machines Assists in customer service department during busy call volumes Completion of specific projects given by management in a timely manner. Collaborates with Management and staff to improve processes, increase accuracy, create efficiencies and achieve key performance metrics goals of the department. Demonstrates efficient and effective use of organizational resources as well as systems and services.

Requirements

H.S. diploma/GED
Minimum of 2 years office experience with correspondence and scanning
Good organizational and communication skills, with the ability to communicate in English, both written and verbal.
Ability to handle multiple tasks and accurately process high volumes of work
Ability to establish and maintain effective working relationships with patients, employees and the public
Understanding of Microsoft Office, Excel, credit card terminals
Ability to focus on detailed information
Ability to work independently with minimal supervision
Ability to access the internet for insurance program websites
Any other necessary computer skills to assist with the assigned duties

Nice To Haves

Additional languages are preferred.

Responsibilities

Processing all incoming correspondence to the Central Business Office.
Date stamping, scanning timely and accurately to the appropriate folders in the Electronic Document Management (EDM) system.
Distributing documents to appropriate CBO staff or HRHS department.
Assisting in Customer Service and other CBO teams when required.
Meeting daily/weekly productivity and quality reasonable work expectations.
Collaborating with Health System departments to achieve HRHS CBO key performance metric targets.
Performing sorting and scanning/copying functions for Hospital, HRPAS and ASC documents.
Processing daily cash reports, EOBs/remittances/correspondence, Financial Assistance applications, insurance correspondence, and incoming faxes.
Achieving CBO quality and productivity guidelines.
Providing feedback to management regarding any issues or repetitive errors encountered during claim review and submission.
Ensuring compliance with all state and federal billing regulations and reporting suspected compliance issues to Manager.
Ensuring all correspondence is scanned to the appropriate folders in the Electronic Document Imaging Management (EDM) system.
Date stamping all correspondence and noting appropriate patient encounter identification on various files prior to scanning to folder.
Coordinating and fulfilling requests for patient bills, ensuring appropriate signed HIPPA releases.
Researching return mail for correct address information.
Assisting with the processing of credit card transactions through the merchant machines.
Assisting in the customer service department during busy call volumes.
Completing specific projects given by management in a timely manner.
Collaborating with Management and staff to improve processes, increase accuracy, create efficiencies and achieve key performance metrics goals of the department.
Demonstrating efficient and effective use of organizational resources as well as systems and services.