Guest Correspondence

SeaWorld•San Antonio, TX

1d•Onsite

About The Position

At SeaWorld, we're passionate about caring for animals and bringing joy, excitement, and lasting memories to people from around the world. We are seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

Requirements

Be at least 18 years old
Have a High School diploma or GED
Have 6 months of park experience (Internal only)
Have excellent negotiating and communication skills (written and oral) with an ability to adapt communication style to a number of different audiences
Be proficient in Microsoft Office applications
Have strong guest relations skills
Have a professional demeanor
Have strong technical aptitude including understanding or ability to learn multiple content management systems and digital suites
Ability to use analytical skills to troubleshoot issues with guest pass member account(s), mobile app issues, and website issues.
Enthusiastic, confident performer and team player with the ability and passion to work in a demanding and fast paced environment
Ability to manage and prioritize diverse projects
Be able to work up to 28 hours per week with a flexible schedule including weekends, evenings, and holidays
Be willing to transfer to other Operations positions in event of CDC recommendations

Nice To Haves

Valid Driver's License and ability to meet company driving guidelines

Responsibilities

Work in a team environment and interact with others in a professional manner
Assist Guest Correspondence Supervisor with various special projects
Become an advocate for the company in social media spaces, engaging in dialogues and answering questions that support company initiatives
Monitor and update multiple park social media outlets for content and accuracy, reply to guest inquiries in a real time environment, and coordinate park responses
Actively seek to change negative guest sentiment through strategically engaging with the social followings and providing value based concern resolution
Develop organizational elements in order to implement a proactive process for capturing happy, loyal guest online reviews
Correspond with guests regarding their visit to our parks through email, phone, written, online, and face to face dialogue
Maintain content and continuously update ride wait times for in park mobile app
Assist as needed with new web, mobile and app development and management
Liaison with Operations staff on digital strategies, initiatives, reviews, issues, etc.
Maintain daily paperwork, records of guest correspondence and provide analysis to senior leadership
Monitoring weather and communicating weather conditions to all departments, maintaining accurate logs and records as it relates to changing weather codes.
Work hours include park operating hours in all operating schedules (HOS, Christmas Celebration, Summer Nights)
Perform other duties as assigned